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Top 5 HIPAA Compliant Phone Systems for Small Healthcare Businesses
Therapists rely heavily on phone-based communication during therapy sessions, making HIPAA compliant phone systems vitally important to protecting PHI against breaches and unintended access.

These services encrypt data during both transmission and storage, feature secure authentication methods, and include audit logs for easy tracking. In addition, they offer features like auto attendants, call recording, and visual voicemail.
1. RingCentral

RingCentral provides a central hub for business communications, including voice calls, video meetings, SMS and collaboration tools. As a cloud-based system it removes hardware needs while offering fully automated features for answering calls, screening calls, routing alerts recording - with visual interactive voice response (IVR).

RingCentral VoIP solutions have long been recognized for their excellence among both users and review sites alike, from its Core, Advanced, and Ultra plans delivering powerful features such as mobile apps for team messaging to CRM integration.

However, RingCentral doesn't rank as highly as some other providers when it comes to customer support. Customers reported unexpected account charges that weren't explained or clarified properly, inconsistency in messaging features, latency issues; all should be addressed prior to signing on with this vendor.
2. Nextiva

Nextiva is a VoIP provider offering features compliant with HIPAA such as outbound calling and SMS, local and toll-free numbers, call analytics reporting capabilities and advanced reporting features. Their high security standards and Business Associate Agreement (BAA) provisions make Nextiva one of the ideal choices for healthcare-oriented small businesses seeking an unified communications platform.

This unified communication system features a secure mobile app so doctors can remain accessible even when away from the office, enabling doctors to respond to patients at any time of day or night. Easily hipaa compliant phone system for doctor's offices or medical centers looking to expand, it integrates with popular CRM programs and features video communication tools suitable for e-visits or therapy sessions - it even comes complete with customer support!
3. Freshcaller

Freshcaller is an ideal solution for small businesses that seek to improve customer communication. Its flexible pricing plans and features make scaling easily to meet the changing needs of your business, while call recording and analytics help optimize phone system operations as well as ensure compliance with regulatory requirements.

Use custom queues to route calls during different working hours and based on various criteria, create personalized voicemail greetings for customers who call you, and offer self-service options in your IVR menu.

Freshcaller's warm transfer feature provides an efficient way to transfer calls between team members. By having context from previous calls transferred over, new agents are ready to assist customers more quickly. In addition, track call metrics and log salient conversational points using our live call dashboard accessible both on desktops and mobile apps.
4. TalkRoute

Talkroute's virtual phone system offers an effortless solution to creating a professional business phone network without expensive desk phones and networking equipment. Users can select local, toll-free vanity numbers as well as 800 numbers to route incoming calls directly to desktops, mobile phones, landlines or individual team member devices. Furthermore, Talkroute allows you to customize greeting options including call stacking and smart menus.

Create departments and add 3-4 digit extensions so it's easier for callers to reach the appropriate people. View full call records by date/time/extension/virtual number/voicemail box online with Talkroute's dashboard, while text messaging allows you to respond instantly via your business number to any incoming messages sent directly through this system.
5. Ooma


Ooma offers a host of features designed to meet the unique requirements of businesses of any kind, from instant second line capability to 911 notification services - you can personalize Ooma to meet them all!

Ooma Premier makes it simple and efficient to block unwanted calls. Create your own list or select from preconfigured community lists - such as Telemarketers & Headhunters lists - to block calls.

Ooma's mobile app makes staying connected easy when you're not at your desk. Users can make and receive calls, change settings and check voicemail from any unassigned phone; employees also enjoy hot desking without worrying about calling forwarding issues or equipment concerns; while their 911 Notification feature gives employers peace of mind in case there is an alarm at home office.

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