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SUMMARY OF CONCERN: uncredited transfer
NAME: Razel Camaso Natan
MIN: 639663728771-tagged min
CHATBOT TICKET: 04199287
SF TICKET:
TRANSACTION DETAILS:
from: STC
TO: MAYA
ACTION TAKEN: PROVIDEDTHE SLA FOR INSTAPAY RECEIVING
Chat session ended by Agent. • 8:56:05 AM
Note: Unable to tag case number to chat transcript due to error (entity type cannot be updated: Chat Transcript)
--
Maya Chatbot sent a transfer request • 9:00:02 AM
WOCAS: Hi Rahab, this is follow up concern
I'm having trouble ordering a maya physical card thru the app
I already did the basic troubleshoo , restarting phone, app is updated, uninstill re install app No, i didn't receive an error
There was no error showing its just the "continue" button is disabled Delivery address and information is complete. Just an issue with that button. I can't go to the next step. This might be a bu
SUMMARY OF CONCERN: subs unbale to proceed to buy a maya card
NAME: Ian
MIN: na
CHATBOT TICKET: 04199399
SF TICKET:
ACTION TAKEN: advised subs to submit the screenshot of the error since subs didnot encountered the error of a non serviceable area.
Chat ended by Visitor • 9:07:39 AM
Note: Unable to tag case number to chat transcript due to error (entity type cannot be updated: Chat Transcript)
---
Hello Aiden! I'm Rahab from Team Maya. How may I help you with your Purchase concern?
Hello, Marv! I'm Rahab, from the Maya Bank Team. How may I help you with your Maya Credit concern?
WOCAS:
SUMMARY OF CONCERN:
NAME:
MIN:
CHATBOT TICKET:
SF TICKET:
PID: NA/PENDING/FAILED/PASSED
TRANSACTION DETAILS:
ACTION TAKEN:
Note: Unable to tag case number to chat transcript due to error (entity type cannot be updated: Chat Transcript)
---
Hello Ian! I'm Rahab from Team Maya. How may I help you with your Maya card concern?
Hello, Marv! I'm Rahab, from the Maya Bank Team. How may I help you with your Maya Credit concern?
WOCAS:
SUMMARY OF CONCERN:
NAME:
MIN:
CHATBOT TICKET:
SF TICKET:
PID: NA/PENDING/FAILED/PASSED
TRANSACTION DETAILS:
ACTION TAKEN:
Note: Unable to tag case number to chat transcript due to error (entity type cannot be updated: Chat Transcript)
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