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L-3-ISSUE--
#
ACTION TAKEN--
ISSUE--NOT CLEAR// VOICE ISSUES
ACTION- CX UNRESPONSIVE//
COMM-NA//CMN
ISSUE--NOT CLEAR// SYSTEM ISSUES
ACTION- NA //
COMM-NA//CMN
ISSUES-PRODUCT INFO//
ACTION-INFO SHARED// LINK SHARED
COMM-INFO SHARED
ISSUE--COD ID NOT AVAILABLE
ACTION- INFO SHARED
COMM-APOLOGY DONE//
Issue: cx want to know about the refund//refund initiated on-
Action: tat shared 7 working days (UPI offline refund )
comm: apology done//ask cx to wait//cx agree// cmn
Issue: cx want to know about the refund//refund initiated on-
Action: tat shared 7 working days (bank offline refund )
comm: apology done//ask cx to wait//cx agree// cmn
Issue: incomplete query
action: na
comm: cx drop the call
Issue: cx want to know about the refund//refund initiated on---
Action: upi online refund(online refund)
comm: apology done//ask cx to wait//cx agree// cmn
ISSUE--COD ID NOT AVAILABLE/ COD IS AVAILABLE //
ACTION- INFO SHARED
COMM-APOLOGY DONE//GUIDE CX TO UNISTALL AND REINSTALL THE APP///
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