Notes

Starter:

Hello! Good evening,
How may I help you?
Hello! Welcome to Bell Internet Services. How may I help you today?
Hello! Welcome to Bell Internet Services, I will be continuing with you from here.
May I know the services you are having with Bell (is it Homephone, TV, DSL / Fibe Internet, Cellphone, Turbo hub or Turbo stick) to help you better?

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Assurance:
I will personally see to it and get it fixed for you.
I certainly can help you with this.
I will certainly check and help you with that.

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Validation:


May I have your account number / User ID(b1xxxx##), account holder's full name and address with postal code to locate your account and help you better with this?

May I have your phone number and full name to locate your account and help better with this?

May I have your User ID(b1xxxx##) and full name to locate your account and help better with this?

May I have your email address, full name and address with postal code to locate your account and help better with this?

May I have your full name, registered email address and address with postal code to locate your account and help better with this?

May I have your account number / User ID(b1xxxx##), email address and address with postal code to locate your account and help you better with this?

May I have your account number / User ID(b1xxxx##), account holder's full name and email address to locate your account and help you better with this?


May I have your account number / User ID(b1xxxx##) and phone number to locate your account and help you better with this?


May I have your account number / User ID(b1xxxx##), account holder's full name and address with postal code to locate your account and help you better with this?

May I have your full name, email address and address with postal code to locate your account and help better with this?
Could you check and help me with the account number / User Id(b1xxxx##)? It can be found on your monthly bill statement.

Could you please help me with the modem serial number(S/N)? It can be found on the back of the modem. It will start with DM or NQS or NQ or any number.

Could you please check for the modem name on the modem page? Is it Home Hub 1000 / Home Hub 2000, Connection ub or 2Wire?


The Bell Internet user ID (b1 number) is an 8-character number that starts with b1 followed by 4 letters and then 2 numbers. Ex: b1xxxx##. You can find it on the top right corner of your Monthly bill statement.

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Transfer:

We are Bell DSL Internet support. For this request Mobility department specialist can assist the best. Kindly stay online for a moment, I will check with the availability of the Mobility department and transfer our chat to them to be of help better.


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Hold Statements:

I will certainly check and help you with this. Could I place your chat on hold for a moment, while I check your account and get back to you with the details?

Could I place our chat on hold for a moment while I check with the x information and get back with its details?

Could I place our chat on hold for a moment while I check the Internet performance and get back with its details?

Kindly stay online, I will check with this from my end and get back with the details.

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Remote:

Would it be okay if I take remote access of the computer and check with this for you?

Remote desktop management is a feature that we offer at Bell to better support our customers currently. You will be able to see exactly what I am doing and you can discontinue the session at any time.

I am using my supervisor's remote ID for our session.

Let me locate the code for you.

Enter the pin and click on connect to technician please.

You will asked to Run or Save. Choose Run please.

Click on the link. Download it. When it asks for Run or Save. Choose Run please.

Now please click "Yes" or "Allow Access" or "OK" or "Unblock" when prompted to start our remote session.

Press Ctrl and J keys simultaneously in your keyboard. you will get your downloads folder. There you can see the downloaded file named: Support-LogMeInRescue.exe. Click (or) double click on it and Run the file.

　

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Email:

May I know how the emails are accessed? Is it through browsers (Mozilla Firefox, Internet Explorer, Google Chrome, Safari) or email clients (Outlook Express, Outlook 2007, Outlook 2010, Live mail, Mail app, Mac mail, Mozilla thunderbird)?

When accessing emails through email clients (Outlook Express, Outlook 2007, Outlook 2010, Live mail, Mail app, Mac mail, Mozilla thunderbird) the server changes would be required.

http://support.bell.ca/internet/email/how-to-use-bell-mail?step=3#displayStep

Please expand 'Using Bell Mail with an email program'.

Mobile Device: http://bellemail.bell.ca/en/

　

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MyBell:

May I have your account number / User ID(b1xxxxab) and email address assosiated with Bell please?


Shall I send the MyBell password reset link to the email address ?
The link will have your username and allows you to reset the password without any security questions.

I can send MyBell reset password link to your preferred email address. The link will allow to reset the MyBell password without any security questions.

I have sent the password reset link to your email address.


Please refresh and check your inbox for the link.
If it isn't there, please check in the junk and pop folder.

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Bell.ca:

Chat Support Link: http://support.bell.ca/Contact-us#INT=All_hmpg_TXT_footer_Mass_120115_mb_contactus

Mobility Contact Number:

From any Bell Mobile: 1 800 667-0123

Prepaid: 1 888 537 9999

TV Contact Number:

Fibe TV support: 1 866 797-8686

Satellite TV support: 1 888 759-3474

Home phone Contact Number:

1 866 310 BELL (2355)

　

　


Business Office / Loyalty Transfer:

We have a separate department department to provide credits to the existing Bell account holders. I will help you with their direct contact number. They will help you in giving the possible credit to your existing account. I will help you with their direct contact number.

I would love to help you with this, I am a Internet support agent. We have a separate queue for helping with the . I understand that you would like to chat with them and that is why you preferred this chat support. I am afraid to say that they don't have chat support and can be contacted only through phone call.

You can contact our business office at [Your area code] - 310 - 7873 or 1-800-773-2121 .
Business hours: 8 AM to 7 PM (Monday to Friday), 9 AM to 5 PM on Saturday and 9 AM to 6 PM on Sunday.

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Order:
May I have your email address please? An confirmation email of the 25GB additional usage order will be sent to your email address.
The order confirmation email will be sent to your email address soon.

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BellAliant:
We are Bell DSL Internet support for the province Ontario and Quebec. The Internet service provider for x is BellAliant. I certainly can help in reaching the support for x

I will help with their website link / link for contact and help with their contact number as well.

BellAliant Main page: http://www.bellaliant.ca

Contact page: https://productsandservice.bellaliant.ca/PS/en/contactus/contactus.jsp?prov=nb

24 / 7 contact number for Technicial issues: 1 888 214-7896

　

　

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Links:

Please visit the below link to


http://192.168.2.1

http://www.bell.ca/speedcheckup

http://www.bell.net

http://www.bell.ca/login

http://www.bell.ca/register


http://www.bell.ca/myinternet

Business Internet: https://business.bell.ca/shop/small-business/contact-us

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Capture Interest:

I am really glad that I can be of help.

I am happy to say that I have one of the most brilliant and understanding customer today.

Is there any other query that you need my assistance with?

Is there anything else I can help you with?

May I know if there is any other query / assistance that you need my help with?

May I know if there is anything else that I can check and help you with?

Was my help satisfactory?

Are you satisfied with my service?

It's been my genuine pleasure assisting you today.

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Closing:


Available plan details, usage consumed and billing details can be checked on our self serve feature at http://www.bell.ca/myinternet

Thank you for contacting Bell.
Take care.
Wishing you an excellent day ahead.


If you feel my service is good, please click 'X' available on the top right of this chat box to do a short survey. Your feedback is important to us.