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issue : courier boy charged extra amount ( )
action : feedback taken // tat shred 24 to 48 hrs
comm : apology done// info shared // ask cx to coordinate with courier boy //cmn
******Pickup Rescheduled *********
Issue: cx wants to know the complaint status(return case)
Action: Info shared //RL filled// Pick up address confirmed // asked cx to share the alternate phone number// Stage NPR selected
comm: apology done//shared the complaint status// tat shared 2-3 days for pickup//shared the courier partner name // also guide to pack the parcel in original packing// cmn
******** Delay in Delivery *********x
Issue: cx wants to cancel the order // Reason-delay in delivery
Action: request taken// try to convince cx // cx not agreed
comm: ask to co-ordinate with courier boy and also guide for door step refusal//cmn
Issue: cx wants to cancel the order // Reason-
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal//cmn
***** Another account detail *******
issue : cx want to know another account details
action : soft deny given
comm : ask cx to raise call back req from registered no //cmn
********* Multiple Suborder Case *******
issue : cx product has already picked up.(Multiple sub order case)
action : RL filled // tat shared 24 to 48hrs for update
comm : details given // this product has picked up with this sub order id //cmn
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