Notes

THANK YOU FOR CALLING SUPPORT THIS SIDE YOLANDA
HOW MAY I ASSIST YOU?
MAY I KNOW WHAT YOU WHERE DOING EXACTLY WHEN YOU SAW THIS ERROR ON THE SRCEEN
OKAY MAY I KNOW IT IS YOUR PERSONAL COMPUTER OR ITS YOUR WORK COMPUTER
MAY I KNOW THE MAKE AND MODEL OF THE DEVICE
OKAY SO NOW WHAT I AM GONNA DO IS IM GONNA CONNECT YOU WITH THE SAFE AND SECURE SERVERS OF THE MICROSOFT BY WHICH ILL BE PROVIDING YOU SOME TROUBLE SHOOTING STEPS BY WHICH YOU CAN REAOLVE THIS ISSUE BY YOURSELF
OKAY NOW HAVE A GOOD LOOK ON YOUR KEYBORD DO YOU SEE A WINDOWS KEY WINDOW KEY WOULD LOOK LIKE A WINDOW WITH FOUR SMALL BOXES PRESS THAT KEY ALONG WITH THAT KEY PRESS THE LETTER R
R AS AN ROMEO
NOW DO YOU SEE A RUN BOX AT THE VERY BOTTOM LEFT CORNOR
THERE YOU HAVE TO TYPE IN WWW.ULTRAVIEWER.NET AND HIT OKAY
NOW YOU WILL SEE A BLUE COLOUR SCREEN WITH A GREEN BOX WHICH SAY DOWNLOAD HIT DOWNLOAD NOW YOU WILL SEE AN EXTENTION BEING DOWNLOADED AT THE VERY TOP RIGHT CORNOR HIT OPEN FILE


NOW WE ARE GOING TO CHECK 2 THING OF YOUR DEVICE
1ST IS THE SERVICES PART AND 2ND IS THE NETWORK PART

FOR SERVICES PART
HOLD DOWN WINDOW KEY AND LETTER R AND RELEASE THE KEYS TOGETHER
NOW TYPE ON THAT BOX
MSCONFIG
now look at the row bar do you see services general boot
click on services
now do you see the services there
these all are the ms services. these services which help your device to run properly and secure ur device and these services should be in running condition all the time not even single services should be stopped, if any services is stopped so it indicate that there is suspicious activity is going onj with ur device
so sir/mam any i know the status of that services?
is it in running condition or it has been stopped?

(STOPPED):- that mean hacker stopped these services for hacking purpose because they are trying to get into ur device to steal ur personal info. without ur knowledge

now we are going to check network part
so hold down window key and the letter R
type on that box (CMD)
NETSTAt
local address:- the local address mean these are ur ip address with you are using within ur network area
Foreign address:- here foreign address mean these are the unprotected and unauthorized ip address with hacker fron foreign countries, so is there is any of ur family member who live in foreign country?
state:- establish:-