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*****Fresh Complaint*****
reason-:
- i raised the complaint because the order is not showing delivered
- i raised the complaint because customer is not able to raise the return complaint
- i raised the complaint because customer is not using Snapdeal app
- i raised the complaint because product is non returnable
***SNAPDEAL CREDITS ISSUE****
issue: cx is not able use amount of the snapdeal credits
action: complaint raised
comm: apology done //tat shared 24-48 hrs for update //cmn
****CALLED FROM OTHER NUMBER ***
issue: cx called from other number that is not registered
action: na
comm: asked cx to call from the registered number they orderd from //cmn
****Delay in delivery*****
Issue: Order late beyond promised date(Shipped case)
Action: complaint raised//
comm: apology done//shared the order delivery details and loction // asked cx to wait for the order delivery// will try to deliver the cx order asap// cmn
***For non retuenable product ***
#
Action Taken-return req raised//Info shared//apology done//tat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing// cmn //macro shared for images
**CX IS NOT ABLE TO PLACE ORDER ON COD
Issue: cx wants to know about why she is not able to place order in cod
Action: info shared
comm: asked cx to place order after some time or prepaid order // cx agreed// cmn
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