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#customer want to return the product due to not working// nearest IC selected
Action Taken-return req raised//Info sharedtat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing// cmn
Issue: cx wants to know the complaint status(return case)//out for pick up
Action: info shared//ask to wait till 6 PM
comm: guide to pack the parcel in original packing// cmn
Issue: cx wants to know the return status
Action: Info shared //RL filled// Pick up address confirmed // asked cx to share the alternate phone number
comm: shared the complaint status// tat shared 2-3 days for pickup// guide to pack the parcel in original packing// cmn
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