Notes

SF:[email protected] password-ileads@123

https://in-ccaas.ozonetel.com/toolbar_widget/index.html#dashboard-agent

SF:-
https://snapdealcx.my.site.com/SnapdealSearch

C-sat Link:-
https://docs.google.com/spreadsheets/d/1BxRRzdMkGF5-qtgwY5bj5ul_CCNyWVrkqxByt95pMKs/edit#gid=15901870

What's New:-
https://docs.google.com/spreadsheets/d/1FdbluXLc3j3_WyJyNumoCjBkTIXROS4xELCtaByppQg/edit#gid=380668280

TAT Sheet:-
https://docs.google.com/spreadsheets/d/1qu11RUsFjBPgFysRZRzPcXGWy88j9-CruFbs76kAUts/edit?pli=1&gid=1154470807#gid=1154470807

Empty Parcel Digital Form Link (400 -1000):-
https://docs.google.com/spreadsheets/d/1rVDui3gncVKW2lL55_J8w-v4wSEQCPS7ytHWbjktyzs/edit#gid=2052391753
ID- [email protected] // Password- Oracle@876123#$!

courier boy not delivery item cx address because cx address courier servicing not available
/Asked cx to raise the return request from his end but technical issue complain req my side


Issue- Cx want to return his order // Cx received the different product
Action- Asked cx to raise the return request from his end
Comma- Guide cx how he can raise the return request // cmn

Issue(Level 3 remarks)-issue///status SHIPPED
#
Action Taken-return req raised// macro share ///ask to product image and invoice and Snapdeal packing ////tat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing// cmn

issue- cx went to call another number details///
action -info share //DTSS guide
com-ask to call me request another number

issue-- Pickup Not Require
action-stag select///RL panel filled
comm-return request close //cmn


issue-pickup is already pickup this suborder
action- RL panel Multiple Sub order
com--apology done-tat share 48 hr update team//cmn

Issue(Level 3 remarks)-cx order cream colure and cx received different green colure and different deigned /DTSS guide but cx due to technical issue
#
Action Taken-return req raised////ask to product image ////tat shared 24 hrs for received SMS for image attach link //rpi not initiated///also guide to pack the parcel in original packing// cmn


ssue: cx want to know about the delivery of the product || Status- OFD
Action: info share
communication: ask cx to wait till 9 PM || || Courier partner name shared || cx agreed || cmn

issue- 200 cashback received
action- info share//
comm- ask to co-ordinate with seller number //cmn


issue-cx wants to know the complaint status(return case)//Rajasthan
action- macro share
comm-ask to Rajasthan UT from and Id proof share///tat share 72 hr team update ofter from received


issue- cx received a different deigned item delivery
action-info share //DTSS guide
comm- aplogy done // cx to raise the return request/tat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing// cmn
/cmn

issue - cx item is not working voice issue
action- mail share
comma -ask to co-ordinate Service Centre Refer //cmn


issue-cx went to lone
action-info share
comma: ask to co-ordinate with Nero. Many//cmn


Issue: product already picked up but not updated(APUC case)
Action: RL filled// APUC marked//asked cx to share the pick up boy name and pick up boy no//// pickup boy not update the parcel Pickup because cx register number not received OTP
comm: apology done//tat shared 72 hours for update//ask cx to wait // cmn


#cx has smell issue// profile is good// amount is 400 above
Action Taken- apology done// RPI initiated//tat shared 24 hours for pickup// also guide to pack the parcel in original packing// case is moved to queue// cmn

Issue: incomplete query
action:ask to share suborder id
comm: cx busy ask to request call me knw again

ssue: cx want to know about the delivery of the product//Status- OFD // cx wants to change the delivery address//shipped state
Action: AWB number sms not sent
communication: ask cx to wait till 9 PM//Courier boy number NOT shared through sms// Courier partner name shared //cx agreed//shared can not change the address//also guide to co-ordinate with courier boy// cmn

Issue: Product already picked up but not updated(APUC case)
Action: Directly deny
comm: apology done/ask to co-ordinate with pickup boy//// cmn

query
action: ask to share suborder id
comm: ask to call me know request//cmn

issue- cash on delivery not show
action- app update
comm-- ask to screenshot share//cmn

#Issue(cx received some size but cx small size issue
Action Taken-return req raised//Info shared//technical issue return replacement not select
comma -/tat shared 24-48 hrs for update /rpi not initiated//also guide to pack the parcel in original packing// cmn

#cx order 500 ml but cx received 450 ml //non-returnable item
Action Taken-macro share ask to image share
comm- return req raised//Info shared//apology done//tat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing// cmn