Notes

***SHORT CALLS****

Issue: Voice issue
action: na
comm: System issue //call back not done //cmn


Issue: incomplete query#
action: Call back done
comm: cx drop the call// Call back done cx not answer the call


Issue: incomplete query#
action: na
comm: cx drop the call //call back not done because same time another call land


Issue: language barrier
action - transfer the call
comm. - transferring the call cx preference language



Issue: cx want to know about the order status
Action: Info shared regarding order status
communication: Shared actual dispatch date and shared promised delivered date last one //Shared Order live location and courier partner name shared//cmn

issue- cx went to call another number details///
action -info share //DTSS guide
com-ask to call me request another number


Issue: Product already picked up but not updated(APUC case)
Action: Directly deny
comm: apology done/ask to co-ordinate with pickup boy//// cmn


issue- cash on delivery not show
action- app update
comm-- ask to screenshot share//cmn

issue - SNAPDEAL CREDIT AMOUNT QUERY
action - info shared
comm. - apology done // Info shared // tat shared 24-48 hr for update //cx agreed // cmn


Issue- cx want to know his refund status
Action- Info shared // PUC marked
Comm- TAT shared 24-48 hours for update // apology done//cx agreed // cmn



issue-cx wants to know the complaint status(return case)//Rajasthan
action- macro share
comm-ask to Rajasthan UT from and Id proof share///tat share 72 hr team update after from received



******i raised the complain because order is OFD stage *******
Action Taken-return req raised//Info shared//apology done//tat shared 24 hrs for update and also guide to pack the parcel in original packing// cmn


Issue- cx want to know his return request status
action - info shared ( DENY REFUND )
COMM. - apology done // info shared // denial given as per RA TEAM


Issue: cx want to know about the refund//refund initiated on -
Action: req raised//rrn sms sent
communication: apology done // info shared // UTR number shared //ask cx to coordinate with bank also//cx agreed // cmn


issue-cx went to loan
action-info share
comm: ask to co-ordinate with Nero. money //cmn


Issue: Product already picked up but not updated(APUC case)
action - info shared (rajasthan cx )
comm. - info shared // apology done // deniel given as per rajasthan cx // cx agreed // cmn