Notes

"Sully Love" - Customers Will Like You More If You Fly Them Into the Hudson River?
"I messed up. I placed a tenant into an owner's home and they appeared tearing up instead of paying rent. There is no way they'll ever hire me again..." (Charlotte Property Manager)
"It was crazy, the truth is. I took off after which a couple of hours later, I landed in Charlotte. I guess technically you might state that I did my job. But the guy who crashed to the river, no, he's the hero. It's weird, right?" (Bitter Captain Roger Baines, played by Jason Sudeikis- Saturday Night Live Weekend Update Thursday- 10/2/09)
Captain Chesley "Sully" Sullenberger stumbled on fame since the pilot who flew the 1/15/09 US Airways Flight 1549 from New York to Charlotte. Most people remember fondly the story; it became national news for weeks because the plane transpired inside the Hudson River minutes after takeoff. You would figure that if you are on that flight, you would be really upset! You paid money to stay Charlotte in roughly 2 hours, but instead, you're heavily delayed, drenched, your luggage was ruined, plus your life flashed before your eyes. All meetings you needed that day needed to be cancelled. Your plans were shot. Your life was endangered. You could are actually contemplating who you can sue. You would certainly never fly US Air again!
You'd appreciate Captain Baines "good pilot" joke later in the Saturday Night Live skit:
Q: What did the excellent pilot do when he saw the flock of geese?
A: He avoided them and continued on to Charlotte where he landed seven minutes early
However, Sully became a national hero. What??? Though he saved the lives of his passengers, he still did land in a very river containing being viewed as a dysfunction. Was he an experienced advertising professional who spun the storyline well afterwards? Hardly. Sully results in like a soft-spoken guy. His "speech" to the passengers ahead of the crash would have been a brief and hardly eloquent, "Brace for impact." Inexplicably, it didn't matter. The passengers loved him. They were thankful and effusive in praise. No one said they wouldn't fly with him again; in reality, most prefer to make sure he can captain their flights inside future. Many Americans said exactly the same thing. How could this have been?
The simplest answer is that many people are aware that things make a mistake. It's inevitable. Sully could do little after he hit the flock of geese that caused the engines to fail. As Charles Swindoll said, "Life is 10% of what transpires with you together with 90% of how you react to it." Sully calmly position the plane down and salvaged what he could beyond a tricky situation. His passengers knew he what food was in control and would work to make sure their safety.
In property management, picking tenants who will always pay and treat a rental home with respect is an inexact science. You try to mitigate risk by performing credit and criminal record checks, verifying income and employment, and calling past landlords. You collect security deposits and drive by houses to see if they look okay. At the end of the morning, however, you don't live with them and cannot force people to fulfill their obligations. It's tough.
But when bad unexpected things happen (and so they will sooner or later), it could be a positive as well. It creates a way to show your customers which you care, it permits you to find out about them personally, and permits you to demonstrate that you just have a want to correct things. Most of our clients receive their monthly rent (directly deposited within their account) and that we rarely get the opportunity to talk to them outside of our initial meeting. But when issues arise, we have to construct a bond using them while fitting in with obtain properties back on track.
Paradoxically, the clients whose homes we now have had an issue with tend to become life-long customers, while those who receive their rent smoothly each month are the types I concern yourself with losing. Relationships require give-and-take and quite often form out of adversity; without this, you are able to turn into a faceless entity containing no emotional connection.
Out of your disaster, Sully built a bond a single day with his passengers that few, if any, pilots is ever going to have with theirs, even their frequent flyers. Think about it. Who was the pilot of the last flight? Of your last ten?
So don't cringe when something goes completely wrong. check these guys out will give you a way to get some good of this lasting "Sully Love."
Read More: http://www.masonre.com.au/