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Issue: not connected
Action: Na
comm: Na
Issue: no query
action: na
comm: na
Issue: incomplete query
action: na
comm: cx drop the call
Issue: incomplete query
action: na
comm: cx drop the call/// Call back done cx not answer the call
Issue: na
Action: na
comm: cx drop the call//cmn
Issue: no ringing
Action: na
comm: no response from cx side// after giving 3 warnings, call transfer from my end//cmn
Issue: language barrier
Action: Guide cx to raise the call back req
comm: ask cx to raise the call back req on his/her Language preference
*********Pending for Verification ***********
Pending For Verification (Within TAT)
Issue: order not verify//pending for verification
Action: info shared
comm: apology done//tat shared 24 hours for call//cmn
Pending For Verification (Outside TAT)
Issue: order not verify//pending for verification
Action: info shared
comm: apology done//tat shared 24-48 hours for update //cmn
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