Notes

Another account info-

Issue:-cx wants to know about the another account details
Action:- asked to cx call to the registered mobile number
Communication:- apology//cmn


Pickup failcase rajsthan -

Issue- cx wants to know about the complaint status (Pick up failed)
Action- info shared//macro shared
Communication - asked to cx share the aadhar I'd and fill the UT form//apology done//cmn

specific delicery request:-

Issue: Specific Delivery Request//specific date-
Action: specific date mentioned// Info shared
communication: Shared promised dispatch date and shared promised delivered date last one //cmn


ofd or shipped stage return request:-

Issue- Cx want to return their order // cx having a quality and color issue //guiding DTSS
Action- Asked cx to raise the return request from his end // tat shared 2-3 hours regarding delivered marking
Comm- Guide cx how he can raise the return request // cmn


IC chnage:-

#issue:- //IC Changed at cx VOC
action-Action Taken-return req raised//Info shared//tat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing//macro shared regarding the images// cmn


error in complaint raising:-

Issue- Cx want to return his order// DTSS following// cx not showing reason
Action- Asked cx to raise the return request from his end// share screenshot on [email protected]
Comm- Guide cx how he can raise the return request // cmn

cancelled due to technical error:-

Issue: cx wants to know why order cancelled , due to technical error , Packet Not Handed Over .
Action: info shared , feedback taken ,
comm: apology done//shared the cancellation reason// ask cx to place a new order//cmn

product info:-

Issue: cx wants to know about the product
Action: info shared
comm: info shared regarding query // cx agreed// cmn