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# cx said I got my order but its Quality issue
action- Info share// Apology done
comm- Info share// TAT share 24 hrs. // After delivered Marked raise complaint // cmn
******SNAPDEAL CREDIT*******
# cx not showing Snapdeal credit amount
action- Info share
comm- Info share // TAT share 24 hrs. for re-check // cmn
# cx have Snapdeal credit amount but not showing doing payment
action - Info share//Apology done
comm- Info share// TAT share 24/48 hrs. for update // cmn
******PRODUCT INFO********
#cx want to know product info
action- info share
comm-info share to cx and feature // cmn
*****RPI Denial*****
Issue- cx want to know his return request status
Action- Info shared (RPI denial )
Comm- info shared // apology done// denial given as per RA remarks /// cmn
*****Pick up Reschedule*****
Issue: cx wants to know the complaint status(return case)
Action: Info shared //RL filled// Pick up address confirmed // asked cx to share the alternate phone number// cmn
comm: apology done//shared the complaint status// tat shared 2-3 days for pickup//shared the courier partner name // also guide to pack the parcel in original packing// cmn
*****Cancellation*****
Issue: cx wants to cancel the order // Reason-
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal//cmn
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