Notes

Oracle@876123#$!   89473267  //89465247 89729981 89769883

Dialer issue
This is regarding the refund for your item

I am really sorry that you had a disappointing experience this time and offer you my sincere apologies.
This issue is being investigated and we are working on this. Would request you to please wait for 24 hrs.
Appreciate your patience and co-operation in this regard.
 IF you have any other query or concern feel free to reply. We'd be glad to help you.

Thank You,
Geeta

#Received a different item- cx order 95 size but received 75 size // OFD status shipped
action- call connected // mail marked
comm- tat share 24 hrs


This is with reference to the refund status of your

We would like to inform you that we are unable to process your refund as your bank details were received from a non-registered mail ID. For bank details verification, please contact us at 9212692126.

If you require any further assistance, feel free to reply; we'd be glad to help you.

Thank You,
Team Snapdeal


Dear Ma'am,
Kindly provide the reference number as refund is already initiated on 11/07/2024 from our end
Regard's

Dear Hemant,

Thank you for contacting Snapdeal.

This is regarding your return query for Underbed Storage Bag, Storage Organizer, Blanket Cover with Front Handle (Pack of 2).

 As per the telephonic conversation , i understand that you are not satisfied with your recent purchase and regret that you need to return your order. and our courier partner EKART will pick up the product within the next 48hrs.

Once the pick up is completed, you may track the return status of your order by clicking on below link: https://m.snapdeal.com/myorders

I would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.

If you require any further assistance, please reply to this email and I would be glad to assist you further.

Thank you
Geeta
 
 # Received a different item (RPI Denied)
action- mail marked // call connected
comm- Deny given as per RA team remark


Dear Shivaa,
   
     As per the telephonic conversation , this is regarding for Juniper - Off White Straight Cotton Blend Women's Stitched Salwar Suit ( Pack of 1 )

 We understand that you are not happy with your recent purchase with us and you wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.
   
    We are sorry that we will be unable to complete your return request.
   
    Thank You,
    Team Snapdeal

Dear Ma'am,

Kindly look into this case as this is a CRT case and the pd amount is less than 400 and also cx profile is good the ic is in Hindi. So kindly approve for offline refund.

 suborder id - 59663440500
case id -89341891
 
Regard's
Geeta

Dear Ravi,
 
  Thank you for reaching out to Snapdeal.
 
  We tried calling you but couldn't reach you regarding your this product
  Kid's Trackpent For Boy's.
 
  I apologize for the dissatisfaction with your recent purchase. To assist you with the return process, please provide the following details promptly:
 
  Product Image / Invoice Copy / Snapdeal packaging // Delivery date
 
  Once received, our team will promptly verify the details and proceed with your request.
 
  Looking forward to your prompt response.

  Thank you,
  Geeta

Ranu, D-18, jk colony, jk gram emri, rajsamand rajasthan, jk tyre ,jk colony, Kankroli, Rajasthan, 313324, India

snapcash - history cheak ,

CX UPDATED DATA
issue- cx received a different item ( returnable product)
action - call connected // already case move to NQA false investigation SCM
comm- tat share 48 hrs on call

issue- want to know delivery details
action- call connected
comm- info share about the delivery related // shared courier partner name promised delivery date and dispatch date
as working on - 90068674


Dear Mam,
kindly look into this case cx's refund voucher is expired and we share denied to the cx but cx not agree

kindly suggest the next action

Regards 
Geeta



  Thank you for contacting Snapdeal.
 
  We tried calling you but couldn't reach you regarding your return related of this product RAYSFIELD White Men's Lifestyle Shoes.
 
  I understand that you are not satisfied with your recent purchase and regret that you need to return your order. and our courier partner EKART will pick up the product within the next 48 hrs.
 
  Once the pick up is completed, you may track the return status of your order by clicking on below link: https://m.snapdeal.com/myorders
 
  I would like to confirm that once your product picked up, the refund/replacement will be initiated and you will receive a notification confirming the same.
 
  If you require any further assistance, please reply to this email and I would be glad to assist you further.
 
  Thank you
  Geeta



Dear Ma'am,

Kindly approve the partial amount in this case 81.00
Total amount- 352.00
Received amount- 271.00


Regard's
Geeta



Dear Ma'am,

As discussed, Kindly Re-investigate the customer history and suggest the next action as cx is saying that he will raised the complaint in consumer court.

Regard's,
Geeta



CX UPDATED DATA
issue- rfv reversal case
act- call connected // mail marked / EOD filled.
comm- tat shared 8 working days  

CX UPDATED DATA
issue- refund related (CCA marked)
act- call connected // mail marked / EOD filled.
comm- tat shared 6 days  
Dear Debashish,

This is regarding the refund for your item Anand - Red Georgette Saree With Blouse Piece ( Pack of 1 ).
 
  As per the telephonic conversation, we have received your bank account details and have successfully processed your refund to your account ending with {xxxx}. This refund will appear in your account within 8 business days.
 
  Transaction amount: Rs. 283.00
  Refund Date: 05/09/2024
 
  If you require any further assistance, we'd be glad to help you.
 
  Thank You,
  Team Snapdeal

issue- rfv reversal case (as EOD rejected ) cancellation already done
act- call connected // mail marked / EOD filled
comm- tat share 8 working days via mail

issue- rfv reversal case
act-call not conencted // mail marked / EOD filled as bank details received on register mail.
comm- tat shared 8 working days via mail

cx updated data

issue- rfv reversal case
act-call not conencted (busy) // mail marked
comm- need to confirm bank details as received unregister mail

issue- rfv reversal case (within tat)
act- call connected // mail marked
comm- tat shared 8 working days  // EOD already  filled.

Dear Suraj,

We are glad to inform you that your refund of INR 607.00  has been processed successfully on 27/04/2024 to your account.The refund should reflect in your account by within 8 working days.

Please refer to your upcoming bank statement to verify the refunded amount. In case you do not receive the refund by within 8 working days, please contact your bank's customer care.

We look forward to seeing you again soon.

Thank You,
Team Snapdeal



Dear Customer,

This is in reference to the NEFT refund against suborder (xxxxxxx). We have discovered that the refund of amount (xxxxx) failed due to incorrect NEFT details provided. Kindly share the correct bank NEFT details in the format below:

Account Number:
Account Holder's Name:
IFSC Code:

Once we receive and verify the correct bank NEFT details, we will proceed with the refund process accordingly. Kindly provide the requested information within 24 hours to ensure a smooth refund transaction. If you have any further questions or concerns, please feel free to reach out. Thank you for your cooperation.

Thank You,
Team Snapdeal



issue- specific delivery request
action- call connected
comm- ask to cx try to deliver the order as soon as possible


online mode - purchase date
cod to bank 24 hrs initiated date

issue - refund related issue (refund initiated on UPI -29/4/2024)
action- call connected // mail marked
comm- tat share 7 working days

88956160

issue - refund related issue (refund initiated on UPI -01/5/2024)
action- call connected // mail marked
comm- ask to cx share bank statment via mail in PDF format                                                                      
 
  We are glad to inform you that your refund of INR 483.00has been processed successfully on 29/4/2024 to your account. The refund should reflect in your UPI account by within 7 working dyas.
 
  Please refer to your upcoming bank statement to verify the refunded amount. In case you do not receive the refund by within 7 working days.  please contact your bank's customer care.
 
  We look forward to seeing you again soon.
 
  Thank You,
  Team Snapdeal


issue- query not clear                                                    
action- call not connected( busy) // mail marked
comm-  need to confirmed exact issue      

# cx receive old and use product
action- call connected // ICupdated as per cx voc
comm- tat share 24 hrs for update

page refresh RPU not initiated

issue- query not clear                                                    
action- call connected( language barrier)
comm-  need to confirmed exact issue // ask cx to raise cmn request in Bengali Lang

issue-CIP case//within TAT
action-mail marked // call not connect // esc to tech team
comm-TAT shared 8 days via mail

 stetus - autometcly move

issue - Refund related
action - call already connected//mail marked
comm - Given Denial for Bank transfer

Issue : refund related issue //  refund has been given  8/4/2024 8:31 pm
Action: call not connected ( busy)// mail marked
Information : need to confirm with cx

issue- online payment done but order not confarmed
action- call not connected (ringing) // mail marked
comm-

Call not connected--------

refund data
issue - refund not received (CCA marked )
action - call not connected // mail marked
comm- asking NEFT details via mail
 
RA team denay----------

 # Complete item missing (Deny Refund )
action- mail marked
comm- Deny given as per RA team remark via mail

# Complete item missing
action-mail marked
comm- ask to cx shared required images as per RA team remark via mail

Snapdeal packaging , invoice copy, id proof


# Complete item missing // History clear as per RA team remark
action - call connected // mail marked
comm- cx want refund in UPI ask to cx share UPI details via mail


CX UPDATED DATA
issue- cx received different item- DIFF. COLOR- sky blue ( returnable product)
action - call connected // case already move to NQA false investigation SCM
comm- tat share 48 hrs on call

RAC---------  
if product is returnable...........

issue- cx received same product but cx did not like the product ( returnable product)
action - call connected // case move to NQA false investigation SCM
comm- tat share 24 hrs

CX UPDATED DATA
issue- cx received a different item - cx order 1 boxer but received 2 boxer - diff. color (non returnable product )
action - call connected // images received // case move to NQA false investigation SCM
comm- tat share 24 hrs

page refresh RPU not initiate

issue- cx received same product
action- mail mark// IC update
comm- denial given as per policy non returnable product via mail

# cx received a different item (non returnable product)
action - call connected // mail marked
comm- ask to cx share product images

# cx received Item defective or doesn't work properly // battery issue ( returnable product)
action - call connected // case move to NQA false investigation SCM
comm- tat share 24 hrs

# cx received Item defective or doesn't work properly // battery issue (non returnable product)
action - call connected //mail marked
comm- ask to xc coordinate with service center // details shared via mail

Query not clear--------
Thank you for contacting Snapdeal. I would appreciate if you can elaborate your inquiry and provide more specific information, so that I can assist you further.

We require more details to work on your request, please share your exact issue .

Thank you,
Team Snapdeal

issue-Query not clear
action-mail marked
comm-ask cx to share the exact issue

issue - refund hold
action- call connected // mail marked
comm- tat share 4 days.


Dear Sunil,
 
  We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 72 hours for refund initiation.
 
  Once we have received your UPI details, this refund will appear in your account on or before 6 days.
 
  Transaction amount: Rs. 299.00
 
  Thank You,
  Team Snapdeal

issue - shipped together picked together
action- call not connected // mail na // ESC on mail
comm- need to tat share 48hrs via mail

cx update data
issue - cx Received a different item
action- call connected // mail marked // pickup reschedule
comm- tat share 2-3 days via mail


cx update data
issue - cx Received a different item // pickup related
action- call connected // mail marked
comm- tat share 48 hrs via mail // courier partner name also shared

Product Image / Invoice Copy / Snapdeal packaging // delivery date 


Snapdeal packaging , invoice copy, id proof

issue- cx received Item damaged (UD case) as stetus show shipped
action- mail marked // call connected
comm- ask to cx share Product Image , Invoice Copy , Snapdeal packaging, delivery date via mail.

issue- Received a different item
action- mail marked  
comm- need to initiated RPI // tat share 48 hrs via mail as per RA team remark

Pickup date , courier boy number ,Courier boy name ,Courier partner name

As per the telephonic conversation,

This is regarding your refund query for  Water Pressure Depends On Tap Water Flow ( Pack of 1 ).

This is regarding the refund for your item

We tried calling you but couldn't reach you regarding refund your this product


Dialer issue - need to confirm exact issue

Dialer issue - need to info share amount initiated on snapdeal credit 

CX UPDATED DATA
issue- Order is late/ beyond promised date
action- call connected // mail marked
comm- info share via mail about the delivery related 
 
. 
We tried calling you but couldn't reach you regarding your this product (India One Rupee Consecutive Serial 10 Notes in Top Grade Gem UNC).

In case you want to call please share your alternate number on which number you want call, we'll attempt calling you.

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal


Twinkle, lig 84 hathital colony, kailash kirana, Jabalpur, Madhya Pradesh, 482001, India

This call is regarding of your complaint with Snapdeal.
You purchased an order: Navy Blue Cotton Blend Regular Fit
Which has been delivered to your address on 12 aprail
You paid it for Rs 399 in cash on delivery.
You complained that you want this amount in the bank and do not want to transfer it to Snapdeal credit.
You were asked for bank details which have also been shared by you.
Request to you: please confirm these details
Thanks for confirming the details
Can I help you any further?
Thank you for giving your valuable time to Snapdel
have a nice day

I would like to tell you some of its benefits
In this, your amount gets settled instantly where there is no requirement of bank details.
Your amount remains safe here
Its validity is 1 year:

You haven't just got these two, you've got all the others.



issue- refund related
action- call connected
comm- amount received confirm on call hence case close


Dear Ma'am

Kindly update on this case.

Regard's,
Geeta


RFV used amount-------

 Dear geeta

Thank you for contacting Snapdeal.

This is with reference to your email regarding your concern for this suborder (57364556161 ).  We are unable to transfer your amount in bank as you have already used the refunded amount of INR - 699.00 from Snapdeal credit .
 
We apologize for inconvenience caused . IF you have any other query or concern feel free to reply. We'd be glad to help you.

 
Thank You,
Team Snapdeal

issue- rfv reversal case
act- call connected // mail marked  
comm- Denay given as per cx used Snapdeal credit amount  

SD credit --------
 
Dear Harpreet,
   
   We always want to serve our customers in the best possible manner. Hence a refund amount for Rs 219.00 has been sent to you in Snapdeal credit , The amount will be valid for 1 year from date of 15-04-2024 issue and can be used for your future purchases on Snapdeal.
   
  IF you have any other query or concern feel free to reply. We'd be glad to help you.
   
  Thank You,
  Team Snapdeal  

issue - refund related issue
action- call connected // mail marked
 comm- amount received on snapdeal credit

issue - refund related issue
action- call not connected // mail na
 comm-need info share amount received on Snapdeal credit

issue - refund related issue
action- call connected
 comm- amount received on Snapdeal credit confirm on call hence case close


Dialer issue

issue - refund related issue
action- mail marked
comm- amount received on snapdeal credit info share via mail

NEFT REFUND-------

Dear Prudhvi,
 
  We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 72 hours for refund initiation, which will reflect in you snap deal credit account within 24 hours of initiation.
 
  Transaction amount: Rs. 99
 
  Thank You,
  Team Snapdeal


Dear Sir/Ma'am,

Kindly look into this case as it is complete item missing case and CRT Investigation Done stage was also selected for the same on 09-05-2024 but the TAT is breached and refund still has not been credited.

Cx history is good and cx paid through refund-voucher.

Kindly suggest the next action.

Suborder: 59061364780
Case: 88671834
Amount: INR 140.00

Regards,
Geeta

 
Dear Sir/Mam,

Kindly look into this case as partial amount not received of Rs..186
Please approve for the refund.

Total amount - Rs.709
Received amount - Rs.523

 Regard's
Geeta

Dear ma'am

 Kindly look into this case as PUC marked on 19 may 2024 but CCA  not marked.

 please approve for the refund.
product amount - 800.00

 
 Regard's
Geeta


issue- query not clear                                                    
action- call not connected( busy) // mail marked
comm-  need to confirmed exact issue