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call connected//cx is busy//want call back
Maafi chahungi aapko asuvidha hui, lekin aap nishchint rahiye main aapki problem solve krne mein aapki puri sahayata karungi.
call connected// cx using unprofessional language // call drop after 3 warning //
IC change as per cx voc //unable to change stages
issue- apuc case
action- info shared on call
communication- ask cx to shared proper information
call disconnected while sharing info
call cx want to return his product on 14-5-24//
have put the call on hold The call has been disconnected I have disconnected the call
call connected//cx don't have pickup boy's number//cx said number of pickup boy is deleted from his phone due to some issue//denial given//
https://docs.google.com/spreadsheets/d/1PAQIUzne1rltyObDsK_UmGhH7wK7MCY6QvsrL0QRk_8/edit#gid=357733382
call connected // cx disconnected the call//
call connected//cx ask wait for 24-48 hours for update //Social Escalated
call connected//cx ask wait for 24-48 hours for update //Grievance Escalation
call connected// info shared on call//manual case // tat shared -24-48 hours// update
call connected//cx is not answering//call disconnected
call connected// ask to share cx //Referred to service centre
remaining tat shared 2 days for pickup//shared the courier partner name // also guide to pack the parcel in original packing//
call connected// cx didn't have brand packaging and any other packaging //denial given //
issue-pickup pending// Want to know about pickup
action- info shared on call
issue-pickup pending// Want to know about pickup
action- info shared on call//address verified//
communication-tat shared 2-3 days// courier name shared // requested to keep with original packaging
issue-pickup pending// Want to know about pickup
action- info shared on call//
communication-tat shared -24-48 hours courier name shared // requested to keep with original packaging
call connected//cx didn't responded// call disconnected by my side
call connected// call drop by cx // cx busy// cx want to call back
Repeacted call
5914771240
59158094303
59183021821
59149376886
59196823818
59105752355
59168333770
59193781151-cx retain the product,
58930102877
59115560115 - refund
59202094161-cx retain the product,
59183395199 - refund
59088850878
59120879541-cx retain the product,
59147712406- refund
59120558113
59187689950- refund
59130297368-cx retain the product,
59115560115-refund
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