Notes

Title:
Registered Manager

Setting:
Agency Office

Role:
Registered Manager / Service Manager

Salary:
£30,000 to £33,000 per annum

Hours:
Full Time

Location:
Birmingham

Job Summary
Date posted: 22 May 2024
Company: Graceful Healthcare Services Ltd (formerly Testimony Assembly Social Care)

Are you a Registered Home Care Manager, Deputy Manager, or Care Manager looking for the next step in your career? Are you ambitious and a natural leader? This is a fantastic opportunity to be part of something special. Graceful Healthcare Services Ltd is recruiting an ambitious, driven, and caring Registered Manager for our fantastic office in Birmingham, to manage, develop, and grow the business.

Graceful Healthcare Services Ltd, formerly known as Testimony Assembly Social Care (TASC), is a well-established company providing both domiciliary care and supported living services. We work tirelessly to deliver on our promises. For us, it's not just about providing a service; it's about building valuable relationships with everyone we work with.

Why join Graceful Healthcare Services Ltd?
- Competitive salary, up to £33,000 basic + very generous performance bonus
- A very generous performance-based bonus structure
- The business has recently been acquired by a new director with a fresh vision, skill set, and passion to grow the business, so it offers an exciting opportunity to grow with the company.
- 20 days holiday + Bank Holidays
- Ongoing support – we value our Registered Managers and offer a full support system, ongoing training to enhance skills and business knowledge as well as dedicated compliance support to achieve outstanding CQC reports
- A voice – regular Registered Manager Forums to share ideas, challenges, and ensure your needs are being met

Responsibilities of the Registered Manager include:
- Provide leadership, management, and the highest level of support to the team to ensure the very best outcomes in everything they do
- Take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring they achieve a minimum of a “Good” CQC inspection
- Accountable for the Health & Safety of staff and clients; ensuring relevant policies and procedures are followed at all times, providing a safe working environment
- Ensure consistent application of policies, procedures, and approved practice, promoting business aims and values
- Continually review and improve processes to ensure the most effective and efficient service is delivered to all clients
- Identify and recruit high-quality care assistants, implement excellent training, and maintain high retention ratios
- Ensure the provision of staff training is implemented and the delivery of very high-quality care services to vulnerable people living in their own homes is achieved consistently
- Ensure scheduling is effectively designed so that care assistants deliver the allocated care to the client
- Take ownership of quality assurance and governance through scheduled Spot Checks, Service Reviews, Internal Audits, and Annual Surveys
- Complete and continuously improve the Assessments, Risk Assessments, and Support Plans to ensure the outcome of the client is achieved and the customers’ expectations are exceeded by going the extra mile
- Take responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours, including holding the phone as part of the on-call rota
- Be aware of Key Performance Indicators and accurately record and report statistics to the Director as appropriate
- Perform ad hoc duties to support the Director, as and when required, to meet the needs of the business including covering Carer duties when necessary
- Be a key figure in ensuring the business grows sustainably but in line with commercial targets

Qualifications and Experience required from our Registered Manager:
- Hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care
- In-depth understanding of CQC assessment criteria for Good and Outstanding scores
- Management experience of service provision in the care industry
- Experience in managing people
- Experience of managing the delivery of social care services as a Registered Manager or experienced Deputy Manager
- Experience of supported living work
- Excellent communication skills
- Experience of building positive working relationships with people who use services and their families, staff, and other health and social care professionals
- Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non-judgemental, and promotes their independence, choices, and privacy
- Experience of care services, risk assessment, and person-centred care and support
- Ability to plan and organise workloads effectively so customers receive the services they expect
- Good administrative skills and computer literacy
- Experience of managing and developing an effective staff team, including recruitment, training, supporting, and supervising staff
- Ability to maintain clear written and electronic records and to follow statutory reporting procedures
- Experience of financial management is desirable
- Ability to implement policies, procedures, and instructions

Additional requirements:
- Willingness to work flexibly and to keep knowledge and skills up to date
- Enhanced Disclosure from the Disclosure and Barring Service (DBS)
- Full driver's licence with no more than 6 points

If you have experience as a Registered Manager, Care Manager, experienced Deputy Manager, NHS Ward Manager, CQC inspector, or other management or leadership role within the healthcare sector, we would love to hear from you.

If you have the passion, drive, and leadership skills to take on this challenging yet exciting opportunity – apply today! We would love to hear from you.