Notes
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Opening -
Good morning / Good afternoon/ Good evening / Welcome to lemon tree central reservation Centre , You are speaking with (YOUR name ) .How May I assist you .
Acknowledgment-
Okay sir !
Sure sure !
Understand Sir !
Question to be ask ?
1- what is the destination ?
2- Which hotel will you prefer ?
3- Asking check in / check out date ?
4- Asking room / occupancy ?
5 - Asking meal plan ?
Hold script-
May I put your call on hold for few minutes to check the room availability and best available rate for you ?
unhold script -
Thank you for being call , I really appreciate your time and patience.
Enrollment plan -
I would like to inform you that there is free membership enrolment is going on . This membership is free of cost and if you enroll the membership so you will get the special rates and facilities.
So do you want to enroll the membership ?
Sharing the tariff :
- The tariff of you basic room category is " room price " Per room , per night + taxes .
So shall we go ahead for the reservation?
Guest details :
Guest full Name
Guest email id
Guest Contact number
Creating reservation:
I am sharing the reservation on tentative bases along with the hotel bank account details . You can directly pay to the hotel with next 2 hours for confirm booking , Else you can share the credit card details over the mail which I am sharing with you in few minutes .
Summarizing :
Reconfirm the guest details
Reconfirm the Tariff/hotel name/room category/ Check-in checkout date
Further assistance _
Is there anything else I can assist with you?
Closing -
Thank you for contacting lemon tree center reservation , have a great day ahead .
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