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Auditing - doing audits for the process to know what information advisor are sharing on call or email , so that we can improve the process gap and improve customer experience
Refreshers for BQ - Bq stands for bottom quarteil ( providing refreshers to bq agents so that we can improve thier performance
Conducting PKT - Pkt stands for product knowledge test ( conduct the pkt to know how much advisor knows about the product
Update dissemination
KPI - Stands for key performance indicator ( what are to do shared by the client for process )
NHT throughput- NHT stands for new hire training ( to know the through put formula is output divided by through put
OJT throughput - ojt stands for on job training (those advisor who are certified and just live on floor so we consider them in ojt batch it depends on process it can be 0-15 days or it can be 0-30 days
Refresher efficacy - providing refresher so that every new update shoyld cascaded on floor and advisor know all the things on their tips
Attrition -employes leaving the organisation in a specific period of time
Efficacy %
Update dissemination - its kind of sharing information on floor
Efficacy - efficacy is kind of effectiveness ( what are the impact)
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