Notes

Openings

Due to a high volume of installation requests, your installation will be completed 2-3 days later than the initial Service Promised Date.

For your better understanding, can I call you at this moment?
Please don't worry, I will surely help you out with best of my efforts.
I certainly understand that you want to cancel the order.
cx placed the order by mistake, hence cancelling this order.
I certainly understand your concern about the order.
I understand that you want to know the reason for order cancellation.
I certainly understand that the pickup status of your order is not updated yet.
I certainly understand your concern that you are unable to use Flipkart Pay Later.
I understand that you want to know the reason for on hold of your order.
I certainly understand your concern that you want to know the reason of the delay.


In order to assist you better, I am going to call you right now.
Do not worry, In order to assist you better, I am going to call you right now.
Please wait, your call is being connected.
While speaking to you, due to some technical issue, the call was disconnected.

I certainly understand your query that you want to upload images.
Do not worry; I will continue to help you via chat.
Do not worry; I am calling you again.

Since I have not received a response from you on this chat, I will be calling you immediately to address your issue.
I certainly understand that you want to claim the warranty.
Sure, I will assist you over the chat if you do not want any call back from us.
No worries, I will be happy to help with your concern over here as well.

I certainly understand your concern about the refund.
Please share the last 3 digits of the account number and bank name.

Please do not thank me, rather I should thank you for being an awesome and such an understanding customer.

May I know the exact reason why you want to cancel the order?

Please ignore the above line.
Let me have a quick look over the given concern.

I certainly understand your above concern.
I certainly understand your all above concerns.

Do not worry, I am calling you on another contact number.
I tried to call you on ‘+91xxxxxx0000', but there is no response at your end.
I tried to get in touch with you on ‘+91xxxxxx0000' but could not reach you.

I am sorry to inform you that due to some technical issues, I am not able to fetch the details at the moment. I would like to request that you contact me after some time.

I certainly understand your concern that you want to know the order status.
I certainly understand your concern that you want to change the delivery address for your order.
I am sorry to Inform you that address change is not possible. Request you to cancel & place 'Fresh order'.

I certainly understand your concern that want to change your contact number for your order.
I certainly understand that you would like to receive your order earlier.
I certainly understand the pickup has been completed, but the status of the return did not update.
I certainly understand your concern that you want to change the delivery timings.
I certainly understand your concern that you want to change the delivery date.
I certainly understand your concern that you want to return the product.
I certainly understand your concern about the recharge.
I certainly understand your concern about the installation of your product.
I understand that you are waiting for your order so eagerly. I can feel the urgency of your product.
I certainly understand that you want delivery executive's contact details.
I certainly understand your concern about the revised delivery date of your order.
I certainly understand that you want to claim / redeem Spotify premium offer.
I certainly understand that you have received the incomplete package.
I certainly understand that you have received the incomplete quantity of your products.

I certainly understand that you want call from us.
Sure, I am calling you right away.

Please note, while you can share your query in Hindi, I can respond to you only in English. I hope that is fine?

let me have a quick look over the given concern.

ask for 1-2 minutes.
I am sorry, but we do not have option for the WhatsApp call at this moment.
Do not worry, I am calling you right away.
I am sorry, currently to call on international contact number is not available with us.

I think it's a very lucky day for me to assist a sweet customer like you.

You don't have to thank me at all! It was really my pleasure to assist you.

In order to resolve your issue, I am going to call you right now.

Due to some system issue, I could not communicate with you timely.
I am sorry, due to some technical error, this chat was disconnected.
Please confirm, if you would like to receive the call.
I tried to get in touch with you on ‘+91xxxxxxxxx9’ but could not reach you.
both no - not reachable - no response call and chat.
Please share your alternate contact number to call you back.
Would you like to continue this conversation over a call?
As you are not comfortable in English or Hindi language on the call.
As per the telephonic conversation, you are comfortable to speak only in <lang>

Please open Flipkart website/APP >> My Order >> Order Details Page >> Need help, from there you can select the preferred language for interaction with us.

Tagging - cx understand only __________ steps shared to connect.
Malayalam /Tamil / Telgu/ Kannada

May I call you to assist you regarding your issue?

If I am able to help you, it will be really helpful if you share a small survey that will be shared to your mail after this chat.

As this call has been disconnected, while helping you on the call, I will share rest of information regarding your concern on the chat.


I certainly understand your the delivery executive has denied for the doorstep delivery of your order.

I certainly understand your concern about the missing product.
Would you like to return or replace it?


I certainly understand that you want faster delivery.
I certainly understand your concern about the replacement order.
I certainly understand your concern about the pickup of your product.

I certainly understand your concern about the order's delivery status.
I certainly understand your concern that product was missing in your package.
I certainly understand your concern about the amount debited, but the order has not been confirmed.
I certainly understand your concern that you want to change delivery timings.
I certainly understand your concern that you did not receive the product, but got delivery confirmation.
I certainly understand your concern that you want to change the payment mode.
I certainly understand your concern that you want to pay thorugh your card.


I certainly understand your concern that you received the damaged product.
I certainly understand your concern that you received the defective product.
I certainly understand your concern that you received the different product.
I certainly understand your concern that you received the wrong product.
I certainly understand your concern that you want earlier delivery of your order.

I am sorry to hear that you have received the damaged product.
I certainly understand your concern that you want to change the color of the product.
I certainly understand your concern that you want to change the size of the product.

Hi, my name is Navjot and I'll be helping you with your request.
I certainly understand your concern that you want to exchange the product.
I certainly understand your concern that you are facing an issue with your product.
I certainly understand your concern that you are facing issues with your product.
Could you please confirm which size you have ordered?
Could you please confirm which size you have received?


However, you can choose the prefer language by clicking the below link:

I would like to let you know that the callback option is available in Hindi/English. Could you please let me know your preferred language?

To keep this chat active, for further issue related help and support, send the YES, after every one minute.

ship together: I would like to let you know that the item that you would like to cancel is part of a shipment that has other items . Cancelling this item will cancel the entire shipment, would you like to go ahead?



Empathy :
•
• If I'm understanding correctly.”
• I'm sorry you had to face this.
• “Give me a minute while I figure this out for you.” ...
• “I appreciate your patience.” ...
• “I would feel XYZ too in that situation.” ...
• “I would have asked the same question as you just did.”

• I would be just as frustrated if I were in your position.”
• “As a business, we understand how frustrating this issue would be.”
• “I'm deeply sorry for keeping you waiting for so long.”

I certainly understand that you want seller contact details.