Notes

-Call back:-
59287919681
59331991317


Issue: cx didn't responded while probing
Action: na
comm: na

Issue- cx want call back
Action - replied on chat
Comm - info shared // call back arranged

Issue: cx want to know about the order status
Action: replied on chat
communication: shared pdd, ddr// tracking details and courier partner name shared


Issue - Cx want to know his refund status
Action - Info shared
Comm- apology done// asked cx to check on his end refund is already initiated on Snapdeal credit


Issue- return related // RPI denial case
Action - info shared // denial given as per RA remarks
comm - info shared // apology done

#DTSS followed cx say he enable to raised complaint from his so took complaint.
#DTSS followed product was no returnable so cx did not get return option in app so took complaint.
#DTSS followed cx did not use Snapdeal app so took complaint.
#DTSS followed cx is not educated so he will not raised complaint form his side so took complaint.
#DTSS followed cx did not get return option in app so took complaint.
#DTSS followed product status showing OFD so took complaint.
#DTSS followed product status showing shipped so took complaint.

issue - cx received a different item // wants to return the product // RPI not initiated
action - apology //replied on chat
comm - info shared // TAT-24-48hr

# cx received same size but it didn't fit them
Session id :
Action - replied on chat // tat shared


Issue- return related // cx got different order
Action - replied on chat
Comm - info shared // redirect to self serve


Issue- return related // RPI denial case
Action - replied on chat
Comm - info shared // denial given as per RA remarks


As i can see here you was raised the concern regarding the order that you have.

Please give me a moment, I will check it for you.

We appreciate your patience!

I apologize for the delay, I am still working on your concern! Please allow me some more time!






Sir it means no further complaint will be register for this particular order.
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Sir, aap se request hai Kirpya apna order confirm kar lijiye.

Order confirm karvane ke liye dhanyawad.

Sir, jaisa ki main yahaan dekh pa raha hoon ki aapane ordar ke sambandh mein ek complaint raise ki hai ki .

Sir humne apke request par apka order cancel kar deya hai. Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.


Sir, jaisa ki main yahaan dekh sakata hoon ki is ordar ka size 8 tha, kya aap krpaya mujhe pushti karenge ki aapako vahee aakaar mila hai?


Sir, batana chaunga hamare sabhi fantacy products customers ki privacy ko dhyan me rakh kar deliver karvaya jata hai, nishchint rahen aap ke product ke upar kisi tarah ka chittra ya order ka nam nahi hoga.

Sir, mafi chahunga aap ko asuvidha hui ke liye jaise ki check kar pa raha hun aap ko yeh product defective received hua hai, batana chahunga aap ka product brand warranty par hai jis karan pahli priority yeh hoti hai ki aap kripya ek bar apne product ke brand ke service center se sampark karen.


Sir, hamen yah bataate hue khushee ho rahee hai ki rupaye 305.00 ka refund 19/5/2024 ko aap ke snaopdeal credit account me ho chuka hai, ham aapase anurodh karate hain ki krpaya apane app mein ek baar jaanch karen. yah ek saal ke lie vaidh hai. yah sabase vyaapak roop se chuna gaya refund mod hai.



Mujhe yah bataate hue khushee ho rahee hai ki rupaye xxx ka refund (dd mmm yy) ko initiate kiya ja chuka hai jo 7 kaary divason ke bheetar aapake bank khaate mein reflect ho jayega. Yadi aapako 7 kaary divason ke bheetar apane khaate mein credit praapt nahin hota hai, to krpaya updadated bank vivaran mail ke maadhyam se saajha karen.



Mam aap ne UPI ke liye request kiya hai aap ko batana chaunga ki aap UPI details Snapdeal ki app se fill kar sakte hain, hum aap ko ek SMS provide karenge usme ek link hoga aap ko woh details Snapdeal ki application pr upload kar diya jayega.
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There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.

I will register your complaint regarding this will you please tell me preferredrefund mode as only refund is available of this item?


We are pleased to inform that a refund of Rs. 299.00 has been initiated on 26/1/2024 and already proceed in your Snapdeal credit account we request you please check once in your app. It is valid for one year. This is the most widely chosen refund mode.

Sir as I check your refund of 23/1/2024 , Is already initiated to your Snapdeal credits, You can check this amount on Snapdeal application in Profile Section.


We apologize for the inconvenience caused. We will pickup your order at the earliest for that will you please share your alternated no. and landmark so that it will easy for courier partner to pickup your order. Also please confirm me that the below mentioned address is correct for order .
" Given address"


Sir, I can understand and I am sorry to hear you that you are not satisfied with this order will you please share the exact issue what you are facing with this order.




We apologize for the inconvenience caused to you. Rest I will personally take care of it so that you will get a resolution as soon as possible.

Mam as I can see here the size of this order was M will you please confirm me that did you received the same size ?


Sir, I really apologies for the inconvenious but your return complaint is already registered for refund in snapdeal credit so that now no changes can be made in complaint.


Sir due to some technical issue I am not able to fetch your details so that I request you please contact us after some time.

Sir you have asked for the UPI I want to share you that you can upload your UPI ID in the application of Snapdeal, our team will provide you an SMS on that SMS the link will be present you have upload it with that link.