Notes

TAGGING

#order related cx want to know about order details
action- call connected // mail marked
comm-share DDr , PDD share courier team name , share current location apology done on call

issue-
action-
comm-

Delhivery
Xpressbees
Shadowfax
Ecomexpress

Our team will update you regarding your refund of Rs.975.00 within 24 to 48 hours

Shipped together

issue- Shipped together
action- call connected || mail marked
comm- share tat 24-48 hrs

Query not clear

issue- order id not mention Query not clear
action-call not connected || mail marked || cx details not present || image present
comm-ask for order id via email

undelivered case

issue-undelivered case
action-call not connected || mail marked || FNDR panel fill
comm-share info via email about undelivered case tat share 24 hrs via mail apology done on call

return related

C Zentrix-4016
issue- return related cx want to know about order details
action-call connected || mail marked
comm-share info via email || referred to service center apology done on call

CCA done

C Zentrix-4016
issue- return related || CCA done refund pending
action-call not connected || mail marked
comm-share tat 24 to 48 hrs via mail apology done on call

RPI not initiated

issue- return related cx want to know about order details
action-call connected || mail marked || RPI not initiated || images received
comm-share tat 24 to 48 hrs apology done on call

RTOed order complaint

C Zentrix-4016
issue- RTOed order complaint cx want to know about order details
action- call connected || mail marked || also guide to cx place a new order
comm-share info via on call and mail regarding RTO order

payment related

C Zentrix-4016
issue- payment related || failed transaction case cx want to know about order details
action-call not connected || mail marked
comm-

RPI denied case

issue- RPI denied case cx want to know about order details
action-call connected || mail marked
comm-denial given as per RA remarks apology done on call

Complete item missing



C Zentrix-4016
issue- Irrelevant case
action- na
comm- na

Complete

issue- Complete item missing profile - Good, selling price - Rs. Paid Amount - rs.
action- call not connected || mail marked
comm-share info via email as per details ask UT form

out for delivery

issue- out for delivery
action-call not connected|| mail marked
comm- share tat 9 pm || share courier partner name via email || share courier team name || courier boy number also via mail send sms also

return related || pickup related

issue-return related || pickup related
action-call not connected || mail marked || Rl panel fill || image received in this case
comm-share tat 2-3 days || share courier partner name

out for pickup

issue- return related || out for pickup
action-call not connected || mail marked || image received same case
comm-share tat 9am to 6 pm for pickup || share courier partner name

deletion of the account

C Zentrix-4016
issue-deletion of the account
action- call not attempted || mail marked
comm-share tat 48 hrs via email

refund related

issue- refund related || refund done
action-call not connected || mail marked
comm-share info via email
SD reversal case

issue- refund related || refund done
action-call not connected || mail marked // EOD Fill Bank details present { }case on call details confirm
comm-share info via email tat share 8 working days apology done on call
CATP case

issue- CATP case
action-call not connected || mail marked
comm-denial given via email

apuc case

issue-apuc case order already pickup
action-mail marked || call not connected || pickup date- pickup boy number-
pickup team name-
comm-share tat

CIP Case

C Zentrix-4016
issue- CIP Case
action- call not connected || mail marked
comm-share tat 24 to 48 hrs