Notes

Vendor pickup done or not
Dear xxxx ,
Greetings from FirstCry!
As we tried to reach you on mobile number xxxx, but the call went unanswered.
We apologise for the inconvenience caused to you.
This mail is in reference with your request for return of the product "xxx"(Order no.xxx).
From this mail, we want to confirm whether your product has been picked up or not. Kindly give us confirmation on our email ID- [email protected]. After receiving the confirmation, our team will revert you back within 24 to 48 working hours.
If you have any issues, please reach us at [email protected] and an update will be shared within 24–48 hours after getting your reply.
Thank you for being our privileged club member.
For more details on return policy, click on link :https://www.firstcry.com/returnpolicy
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000(From 9 AM to 6 PM India Time) or please visit Support.
Thanks & Regards,
Yuvraj
Firstcry.com
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VIDEO/ IMAGES
Dear XXX,
Greetings from Firstcry.com!

This is about your order ID: xxx, wherein your concern is that you wish to return the product ''XXX''.
We apologise for the inconvenience caused.

Thank you for sharing the images with us.

We tried reaching you on mobile no.xxx , however, the call went unanswered, hence we are drafting this email.
We understand your concern, wherein you raise a return request under ‘’XXX’.We would like to inform you that as per the shared images, we are unable to validate the issue, so we request you to kindly share a 10-second video with us on our customer care email ID:' [email protected]’ to validate the issue.
Once we receive the video, our team will revert you within 24-48 working hours. Till then, we request you to kindly keep the product unused with the invoice and its original packaging.
Thank you for being our privileged club member.
For more details on the return policy, click on the link: https://www.firstcry.com/returnpolicy.
If you have any queries, please contact us at our email ID '[email protected]’.

For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time) or please visit Support.
Regards
Yuvraj
Firstcry.com!
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CORRECT TAGGING
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Dear xxxx,
Greetings from FirstCry!

This is about your Return request for the product “” for order ID: .
We apologise for the inconvenience caused to you. As we tried reaching you on mobile no. XXX , however, the call went unanswered, hence we are drafting this email.
We would like to inform you that you have raised a return request for the above-mentioned product under the Type: "Wrong Item(s) Received". Since it is an incorrect tagging in consequence of cancelling your return request. You can re-raise a new request under the correct tagging which is Type: " | Part_of_Item(s)_/_Set_/_Pack_Missing " along with the original images of the full-length unpacked product, tag, and outer packaging where the AWB sticker is pasted with the tax invoice.
Once you re-raise the return request again, our team will revert you within 24-48 working hours. Till then, we request you to kindly keep the product unused with the invoice and its original packaging.
If you have any queries, please contact us at our email ID'[email protected]’.
For return policies, click on the link https://www.firstcry.com/returnpolicy
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000(From 9 AM to 6 PM India Time) or please visit Support.
Regards,
Monika
Firstcry.com

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CONFIRM

Dear XXXX,
Greetings from Firstcry.com
Thank you for being a privileged club member of Firstcry.com.
This is regarding your order ID: XXXXXX, wherein you received the product "XXXXXXX" which you want to return.

We apologise for the inconvenience caused to you.
We tried to contact you on the mobile number XXXXX, but the call was unanswered.
As per the above-mentioned concern, we wish to confirm with you that is there no damage or defect in the above-mentioned product. To give an update, you can write us on our email which is '[email protected]', or else you can also reply to this mail. Once we receive it, our team will revert you within 24 to 48 working hours. Till then keep the product in unused condition. Hence, keeping the request pending.


For more details on the return policy click on the link:https://www.firstcry.com/returnpolicy


For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000(From 9 AM to 6 PM India Time), or please visit Support.

Thanks & Regards,
Yuvraj
Firstcry.com

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Exact issue
Dear xxxx,
Greetings from FirstCry!
This mail is in reference to your request for the return of the product "xxxxx" (Order no. xxxxxxx).
As we tried to reach you on mobile number xxxx, but the call went unanswered.
We apologize for the inconvenience caused to you.
We would like to inform you that as you have raised a return request under "XXXXXXX" we have found that you have received the product. So we are asking you to please revert us back with the Exact issue. As per the shared images, we could not find any issue, so we are cancelling this return request. Kindly share proper images of the unpacked product and raise your concern under the correct tagging. It will take 24-48 working hours to validate your concern, so we will update you regarding your concern within the timeline. If you have any issues, please reach us at [email protected] and an update will be shared within 24–48 hours after getting your reply.
If you have any issues, please reach us at [email protected] and an update will be shared within 24–48 hours after getting your reply.
For more details on the return policy, click on link:https://www.firstcry.com/returnpolicy
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000(From 9 AM to 6 PM India Time) or please visit Support.
Thanks & Regards,
Yuvraj
Firstcry.com
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AWB
Dear,
Greetings from FirstCry!
This is about your request for the product - from order
We apologise for the inconvenience caused to you.
We tried reaching you on mobile no. however, the call went unanswered, hence we are drafting this email.
We would like to inform you that you have raised a request for the product mentioned above under "Type xxx Sub Type xxx but the images you have uploaded are not proper we need to require more images So we request you to share the outer packaging where the AWB sticker is pasted in over mail with us at our email ID '[email protected]’. If you don't have the invoice or the outer packaging, please mention that in your comment.
Once your return request will get approved within 24-48 working hours after you raise the request and pickup of the original product will be arranged within 4 to 5 working days from the day your return request gets approved. We request you keep the product and the invoices unused and in its original packaging.
A refund will be credited to your selected mode of payment after the pickup of the original product, which can be used for future shopping from Firstcry.
You can check our return policies by clicking on the link below
https://www.firstcry.com/returnpolicy
For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000 (From 9 AM to 6 PM India Time), or please visit Support.
Regards
Yuvraj
Firstcry.com
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TOO LATE Arrived
Dear xxxx,

Greetings from Firstcry.com!
This mail is about your return request for the product “xxxxxx” for Order ID xxxx.
We apologise for the inconvenience caused to you.
You have raised the request under “Item(s) Arrived Too Late-- Item(s) Arrived Too Late”. This is to inform you that the product was delivered according to the estimated date of delivery, so we are not able to take the return of the product, hence cancelling this request.

For more details on the return policy, click on the link:https://www.firstcry.com/returnpolicy

For any further assistance, please feel free to contact us at 0135-3501300 / 0135-6617000(From 9 AM to 6 PM India Time) or please visit Support.
Thanks & Regards,
Yuvraj
Firstcry.com