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Dear Göran Rosén,
Thank you for your email. I am pleased to provide further clarification regarding your case with the Financial Ombudsman Service, represented by Zed Nickdon.
The Financial Ombudsman Service is indeed designed to assist consumers in resolving disputes with financial service providers, including those involving regulated cryptocurrency services. This service is provided at no cost to the consumer, with no fees or deposits required upfront.
Regarding your specific case, the Financial Ombudsman has reviewed the details and has now transferred your case to our recovery experts. It is noted that your initial transaction was made using Crypto.com under the supervision of Zelda. Subsequently, a second transaction totaling 12,000 SEK was scheduled to be initiated on [specific date].
We want to emphasize that the recovery process is a collaborative effort involving representatives from our team and you, the client. Prompt and clear communication from both parties is essential to ensure the smooth progress of the recovery process.
It has come to our attention that there was a delay in the process on your end, and we were not notified of this delay in advance. Such delays can cause complications and impede the recovery efforts. Typically, in such scenarios, clients may incur financial fees to encourage timely completion of requested tasks.
However, if you have a valid reason for the delay, please provide detailed information to Mr. Nickdon. Upon review, we may consider waiving the fees that have been applied to your case.
We appreciate your cooperation and understanding in this matter and look forward to working together towards a resolution.
Kind regards,
[Your Name]
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