Notes

*******SPILLS FOR DOMESTIC*******



TRAVEL AGENCY LOCATOR:

https://store.iata.org/ieccacfree

@Hate the sin love the sinner10

84608747
V868675

BSIW72684T/AS/IGP

*******OPENING SPILLS*******

Hello. We appreciate your business, how may I assist you today?

Hello. We appreciate your business. I understand you need assistance with

I found your reservation. Can you please provide the email address or phone number in this record for verification purposes, please?

May I have your confirmation number and full name along with the date of birth for verification purposes, please?

=============A=============

ASKING FOT THE FLIGHT:

And could you please provide me with the origin and destination of the flight, the date of departure, and the flight time?



=============B=============



BASIC ECONOMY:







There is a fare difference of (PRICE) to change the flight plus an additional upgrade fee to change from basic economy to standard economy for (PRICE) total as it is (PRICE) per way per passenger to upgrade the basic economy ticket.



=============C=============

Cancel my flight:



I can sense how frustrating this could be and I am here to help you. Safety is our number one priority and we do not take risks. Let me see what our options are.



COMPENSATION:



We would like to apologize for the inconvenience that you've experienced on your flight. Your concern is highly addressed. However, compensation is best handle by our Customer Care team which you can reach out by submitting a compensation request online through this link, https://www.united.com/ual/en/us/customer/customercare, they'll get in touch to within 7-14 business days after the review and validation.





I do apologize if that is the only way I can help you with your concern because I don't have any access to it, but we assure you that you will get the compensation, as of now United is planning to provide us access to that so we can assist you right away without filing a complaint on the website.







CALL THROU PHONE:





I do apologize, we're only in chat support here. If you want to call us, you can call at: 1 (800) 864-8331





CHANGE OF PRICES:



And let me inform you that the price of the ticket is subject to change from time to time without prior notice, and this may change if we are unable to process it now.



Shall we proceed with the change?



=============E==============







EXTENTION OF CREDIT:

Thank you for patiently waiting, and yes, I can see here your travel credit is valid until (DATE) and there is no extension regarding the expiration date however you still have a 30-day grace period after credit expiration. This is only available via Customer Contact Centers, and you can contact us back and we will gladly assist you using it.



=============F==============

FFC:



I understand your concern and I can see here you book your flight on a standard economy ticket we can cancel your trip now and keep the value for a future flight credit which can be used on United or partner travel.



And it's valid until (DATE).



Shall we proceed with the cancellation?



=============N=============

NAME MERGE:





Thank you for confirming that and we combine the first and middle name on the ticket, as our system does not allow spaces or special characters. So long as it's spelled correctly, you are good to go.



We combine the first and middle name on the ticket, as our system does not allow spaces or special characters. So long as it's spelled correctly, you are good to go.

=============P=============



=============R=============

REFUNDS TEAM:





Unfortunately, I don't have any direct contact information to reach the refunds team. However, you can use your confirmation number and your last name to check the status of the refund at https://www.united.com/ual/en/us/fly/booking/refund-policies.html?utm_source=IVR&utm_medium=vanity&utm_campaign=IVRTracking.



=============S=============



SEARCHING FOR PNR:



No worries; let me help you out. What is the origin and destination of the flight, date of travel, flight number, full name of the traveler, and date of birth?





SEAT ASSIGNMENT:



Seat assignments, no matter the fare class you purchased, aren’t guaranteed and could change without notice because of schedule changes, equipment swaps or other unforeseen circumstances.



We’ll always try to assign you the same or similar seat type and location and keep you with your traveling companions when you are booked in the same reservation, unless you have purchased a Basic Economy ticket without purchasing advance seat assignments. We know that your seat assignment is important, so we’ll do our best to keep your original seat preference.







Your seat assignment could be canceled if you don’t check in within the time limit. Check-in times are based on security requirements and vary depending on where you’re traveling. Please see the Check-in and Airport Processing Times page for more details. Https://www.united.com/ual/en/us/fly/help/faq/aircraft-seating.html





=============T=============







TRAVEL AGENCY BOOKING:



Thank you for confirming that, and as I can see here, you booked this reservation through a travel agency (TRAVEL AGENCY). Please contact them since they are the ones who have control of your ticket and can assist you in changing your flight.



TRANSFER:



Thank you, and as I can see here, your reservations are for an international flight. I'm happy to transfer you to the international department for further assistance. Depending on the volume, you may encounter a bit of a wait. Please stay online.







I'm happy to transfer you to the mileage-plus department for further assistance. Depending on the volume, you may encounter a bit of a wait. Please stay online.



PAX FRAUSTRATED:

I'm sorry to hear that, but rest assured I'll assist you regarding this issue.



I do understand your frustration, but rest assured I'll assist you regarding this issue.



I apologize for the inconvenience



I apologize for the inconvenience. We're doing our best to resolve this issue.



CHASE OFFER:



We are glad to assist you.



With the United Explorer credit card, you'll earn 60,000 bonus miles after qualifying purchases. Additionally, you'll get travel benefits like a free checked bag and more. Learn more about this exclusive offer at: https://www.united.com/chase



If you'd like an additional 5,000 miles upon approval, use this link > bit.ly/3CrscVK



CLOSING:



Thanks for messaging me today. I'll now close this conversation. If you need additional help, you can reach back out.



Please take a moment to complete a short survey and let us know how we did. We value your feedback.



Thank you for providing the information. Please allow me a moment to check this first, and it may take me 2 to 3 minutes, is that okay?