Notes

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Thank you for contacting At&t. My name is Roseann.

To get started, may I have your full name and wireless number please?

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Existing customer:

Thank you for being a valued ATT customer we appreciate your business.

New customer:

Thank you for giving ATT a chance to earn your business.

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Hi there, I would love to assist you today. However to be able to assist other customers also, I am only allowed to hold up to 3 minutes and if this is not the good time for you. No worries, you can always utilize our online website www.att.com.

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I just want to make sure everything is covered, is there a specific reason why you may consider contacting us back within the couple of days?

Is there anything else I can assist you with today?

Is there any other concerns I may assist you with today and in the next coming days? I just want to make sure I take care of everything today.

How about any other concerns I may assist you with today and in the next coming days? I just want to make sure I take care of everything today.

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Also I want to take this opportunity to Thank you for being a valued ATT customer we appreciate your business. And with that I want to give you this iPhone 14 for only $5.99 only per month instead of $20.28/month. Sounds great right?

While I'm checking earlier on your account I see a limited promotion on your account, by any chance do you know someone that is looking to get new phone?


The reason I just ask is I see here that your account is eligible to get our iPhone 14 for only $10.99/month instead of $20.28/month that you can use as a gift to someone or it can be also a gift for your self that you can use a back up device.


That's a great point, if we look at the bigger picture this can actually help you in many ways as the second phone can help you separate your personal and public space, you can use this line as your personal number or a work number or your business number that actually help you organize everything. Beside from that you can actually use this as a storage for your important files or photos.

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SSO:

For more information you can always visit our website at att.com or you can install my AT&T app on your phone.

RECAP:

Thank you for letting me be of service to you today. It's my job to keep you in the know, so , Just a quick recap

POST CHAT RECAP (5 STAR):

Have I provided you a great customer service with my ability to assist you today?

CLOSING SPIEL:

Thank you for contacting AT&T! We appreciate your business. Again this is Roseann. It's a pleasure chatting with you! I wish you all the best and please stay safe!

CLOSE SPIEL:

Please click on "X" on the top right corner of the chat window to end this chat session. The chat window will be open until you close it. Thank you for being the best part of AT&T!

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Under Federal Privacy law, it is your right and our duty to protect your account information. May I use your information during this Chat conversation to discuss products offered by AT&T companies? Your decision will not affect your service.

Please reply either Yes or No.

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Just checking to see if you are there so we can continue

Please let me know if you're receiving my responses otherwise our session will end

Our chat session is now ending. Thank you for choosing AT&T! We appreciate your business



I do understand that you'd like to unlock your device, however in order to proceed on that request we needs to authenticate the account by sending a one time pin on an active number otherwise it can only be done through AT&T store.