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Hello, thank you for contacting to Expedia. This is Truc, how may I assist you on this lovely day?
I see. I'm here with you.
Could you please allow me to know your name and itinerary number? (IF NOT VERIFIED YET)
=> i want to reduce nights with refund
I got your point, sally. Please allow me 3 minutes to check the details — thank you and please keep the chat window open.
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Are you referring to the booking at Eurostars Matosinhos from 7 Jun to 8 Jun with the Basic Double Room. Is this right?
Upon checking the policy, i see that your reservation is inside the penalty. Should you change or cancel this reservation for any reason, your payment will not be refunded.
I'm sorry that you've run to this issue. What I can do is reach to the hotel and ask if they can reduce the nights without paying fee and please note that this is still subject for the hotel's approval. Would you like to proceed?
Thank you for waiting
Alright Tory, I have already fulfill all the information needed to modify your booking. You will soon receive a confirmation email with the newly updated check out date.
To proceed with the change, I will need to call you to gather your Credit Card details, could I please use the number you have on your profile to best reach you
Could you kindly confirm if this is the booking you are concerned with _____________
Perfect. Just wait me for 4 - 6 minutes to check your information.
Just a reminder! If you later on decide to confirm/change/cancel any booking in the future you can do that on your end through the app / website. Log into your account, click on my trips or the baggage icon, click on the itinerary then scroll down until you find cancel/change this reservation.
You always can modify your booking by our app or website. You just need to login to your account and take the action you need. Thank you for reaching out. Stay safe and enjoy the rest of your day!
“You’re welcome.”
“My pleasure.”
“Happy to assist.”
“Can you clarify?”
“Great question. Do you mind holding while I verify that?”
“Please allow me to check on that. I want to make sure I get this right.”
Approved partial/[# nights approved]/[dates of nights not charged].
Get the approver's first/last name and job title for documentation.
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