Notes

www.onlinenotepad.io

[email protected]

[email protected]



427739

HCA > Clavenueva1!

ACI> Clavenueva2!

windows> Clavenueva6



Hyundai http://www.hmfusa.com/

KIA http://www.kiafinance.com/

Genesis http://www.genesisfinanceusa.com/

--------------------------------------------Voicemail template--------------------------------------------

notas



CX refused to pay or set an acceptable ptp



Mr / Miss, keep in mind that by signing the contract you are still responsible for these payments and that these late payments will affect your credit score



call got dissconnected during hold



, system issues



No Message Left



-----------------------------------------------------Inbound Call ------------------------------------------

Hello, thank u for calling customer accounts, this is David Delgadillo

This call may be monitored or recorded for quality purposes

-Can I have your full name please? thank u

-Can I have please the last 4 digits of your SS# (or DOB)

Please be aware This is an attempt to collect a debt. Any information obtained will be used for that purpose.



Esta llamada puede ser monitoreada o grabada para propósitos de calidad

Este es un intento de cobrar una deuda. Cualquier información obtenida será utilizada para ese propósito.

----------------------------------------------------- PTP ------------------------------------------

Please note that by honoring this promise you increase your chance of getting more arrangements on your account in the future.



Is there anyhting that will prevent you from keeping this promise?



Amounts quoted are subject to change in the event your arrangement is not kept or you are unable to commit at this time.



What is causing you uncertainty on whether or not you will be able to keep this promise?

------------------------------------------Payment Methods------------------------------------------------------

"We have non-fee payment options available through US mail and online, and same-day payment options requiring a fee, starting at $3.95, depending on your state."



"Tenemos opciones de pago que son gratuitos, puede mandar su pago por correo o hacerlo en línea. Tambien hay opciones de pago el mismo dia que puede requerir de un cargo. Dependiendo su estado el cargo puede empezar a $3.95"

-------------------------------------------VERIFY DEMOS!!!-------------------------------------------

Can I ask you some questions about updating data in your account?



Mr/Mrs. Customer, can you provide your home phone #?

Mr/Mrs. Customer, can you provide your cell phone #?

Mr/Mrs. Customer, can you provide your work phone #?

Mr/Mrs. Customer, can you provide your address?

Mr/Mrs. Customer, can you provide the vehicle location/garaging address?

Mr/Mrs. Customer, can you provide your place of employment?



----------------------------------Disclosure Cell Phone Number Update-----------------------------------



Mr./Ms. [Customer Name], I want to confirm that we have your consent to contact you at this number [Cell Phone #] to discuss your account, including with the help of an automated system

Sr./Sra.(customer’s name) quiero confirmar que tengo su consentimiento para contactarlo/a al número (cell phone#) para hablar sobre su cuenta, incluyendo con la ayuda de un servicio automatizado

-------------------------------------------------Short call-----------------------------------------------------------

Caller, I am unable to hear you. If you can hear me, please try your call again or visit us at our website, www.hmfusa.com/www.kiafinance.com/www.genesisfinanceusa.com.



I will be disconnecting the call at this time due to no response. Thank you and have a nice day"



"Estimado cliente desafortunadamente no puedo escucharle. Si usted me escucha por favor intente llamarnos de nuevo o visite nuestra página de Internet www.hmfusa.com/www.kiafinance.com/www.genesisfinanceusa.com para obtener más información sobre su cuenta. Desconectare la llamada en este momento debido a la falta de una respuesta. Gracias y que tenga buen día."

------------------------------------------payoff quote --------------------------------------------

"Your payoff amount is $X , good through [date], pending a final audit of your account. The account must be paid in full before we are able to release the title"



"El monto para liquidar la cuenta es $xx, válido hasta [fecha]. Una auditoria final de su cuenta se completará. La cuenta debe ser pagada en su totalidad antes de poder enviarle el título"?

-----------------------------Disclosure Button for Dialer Users----------------------------------------

Allow me to play a recording that will provide you with information about our payment methods and I'll be right back.

----------------------------------------------OUTBOUND------------------------------------------

personal business matter



"I apologize that you received a call after you've already made an arrangement. Let me see if we have it documented correctly"

------------------------------------------Credit report------------------------------------------------------

HCA reports the status of its accounts to credit reporting agencies every 30 days, whatever the status of the account is at that time, wheter current or delinquent will get reported accordingly.



"I don’t have the ability to see what was reported to the credit bureaus. To accurately see what is reflected by the credit bureaus, you should request your free credit report directly from the bureaus"

------------------------------------------partial DNC--------------------------------------------------

I understand that you no longer want us to call this specific number, correct?



I will update your account and your account notes to show that you’ve requested that we stop calling you at this number. It may take 48 hours to process, but we will get that updated for you

------------------------------------------Deferment------------------------------------------------------

Before proceeding with a payment deferral " have you contemplated the option of having a payment arrangement ? you can avoid using that last resource and extend the life of the contract, as well as save some interest that will accrue daily on your account.



---Are additional approvals required?



“Your request must be reviewed by management for approval before the deferral is processed or the Payment Deferral Agreement is sent.”



--Is a signature required?Educate the customer of any signature required



“You will receive a form that you need to sign and return.”



The password is the last 4 digits of the SSN for the person who requested the deferment.



--Is a fee required?



"There will be a deferral fee of $[deferral fee amount]. The fee is assessed to the account once the payment deferral is processed. The next payment received will be applied to the deferral fee prior to any principal reductions."



Template



Month(s) deferred (dates):

Next payment due date:

AutoPay?

Delivery Method: Fax #, Full Mailing Address, or Email Address

Confirm Email: Y/N

Reason for out of policy request:

Expiration date: (14 days from today)?



------------------------------------------HORARIOS------------------------------------------------------



7-9 monday to friday central time



7-6 sundays central time



customer service HMF: 800-523-7020 / KFA: 866-344-5632

CAT 844-499-0481



Customer Complaints and Escalating a Call || PDS and Collection Vendors || NEW TO THE HUB - May 12, 2023



Has Possession Of Vehicle (Y/N): na

TAD:

Payment Methods Disc (Y/N): na

MAD: na

RFD (Short/Long Term): na

Income Source/Periods: na

Other Source Of Income: na

Next Steps: na

Additional Important Details:

Demos/BTTC: na