Notes

3. When an airline makes a major schedule change to the traveler's flight, the booking falls into a queue that is managed by Expedia's dedicated schedule change team.

When the schedule change team agent contacts the traveler, that agent helps by rebooking or refunding the traveler based on the airline's alternate flight options or policies.
If the schedule change team agent cannot reach a traveler, the agent leaves a voicemail (if possible).
UK agents: The traveler is told to call the schedule change team back.
NL agents: The traveler is told to call Customer Service.

4. Minor schedule changes:
can be accepted without contacting the traveler
do not involve ticket re-issue
Major schedule changes:
require additional work or traveler approval

5.change to co-terminal
Example: LHR changed to LGW
Auto accepts function: For some airlines:

6.We accept the schedule change (ASC) using Cornerstone (CIS) on behalf of the traveler.
This is known as an "auto-accept."
Also, in some cases the CAT back-office agent will also auto-accept ASCs from any of the mentioned airlines.
If automation or the CAT accepts the change for the traveler , they're still entitled to make a 1-time change.

7.Auto-accept can only work with Minor change, not Major change --> False

8.When reviewing the PNR history, you see the remark: “CIS/ACCEPTEMAIL/CABINUPGRADE DDMMMYY hh:mm” what does that mean? auto accept for cabin upgrade
When reviewing the PNR history, you see the remark: “CIS/ACCEPTEMAIL/TIMECHANGE DDMMMYY hh:mm” what does that mean? auto accept for time change
When reviewing the PNR history, you see the remark: “AR/RMH CIS/ACCEPT NO EMAIL/TIME CHANGE//09NOV23 14.47” what does that mean?” what does that mean? auto accept without informing cux

9.When reviewing the PNR history, you see the remark: “When reviewing the PNR history, you see the remark: “CIS/IGNORE/C2A2NDEMAILSENTAFTER72HRS DDMMMYY hh:mm” what does that mean?” what does that mean?
CIS sent 2nd C2A email after 72 hrs ddmmmyy hh:mm

When reviewing the PNR history, you see the remark: “When reviewing the PNR history, you see the remark: “CIS/QUE REMOVE NO EMAIL/C2A PAST AGED DATE/DDMMMYY HH:MM” what does that mean?” what does that mean?
The customer has not responded to the C2A email after the holding window, CIS has queue removed the record.
When reviewing the PNR history, you see the remark: “When reviewing the PNR history, you see the remark: “CIS/QUEUEREMOVENOEMAIL/ALLSEGMENTSHK DDMMMYY hh:mm” what does that mean?” what does that mean?
CIS
When reviewing the PNR history, you see the remark: “When reviewing the PNR history, you see the remark: “CIS/QUEUEREMOVE/C2ANOSCHEDULECHANGE DDMMMYY hh:mm” what does that mean?” what does that mean?
CIS
When reviewing the PNR history, you see the remark: “When reviewing the PNR history, you see the remark: “AR/RM date/INVOL CHANGE COMPLETED SENT TO RE-ISSUE AR/RM INTERNAL ASC/TICKET {TICKET NUMBER} RE-ISSUED” what does that mean?” what does that mean?


living the dangerous life
im trynna get up
they're knocking me down
when I need to be saved your making me strong youre making me strand
earth quake powerful
you can touch me cuz im
you can't stop me tonight
you make me feel invincible
INVINCIBLE
YOU MAKE ME FEEL INVINCIBLE
YOU MAKE ME
LIKE A ROLLER
YOU CANT STOP ME TONIGHT

YOU MAKE INVINCIBLE



Practice with Training PNR (round trip / 3 adult)
Add 1 meal
Add 1 wheelchair
Change the email address and phone number
Add FFN
Choose seats for passengerPlease excuse me for 3 minutes, ill be right back, thank you!
Split the PNR
Exchange the PNR
Void a PNR
Cancel a PNR as per fare rule or FTC


Meeting ID: 217 778 842 676
Passcode: RE3XVq