Notes
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Issue(L3):
51344
Action: RL filled// Pick up address confirmed// asked cx to share the alternate phone number//Critical Escalation
comm: apology done//shared the complaint status// tat shared 2-3 days for pickup// also guide to pack the parcel in original packing// cmn
51344
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified//Critical Escalation
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt//Courier partner name shared//cmn
Alternate Phone number-
Alternate Landmark-
Issue(L3):
51344
Action: return req raised//Info shared
comm: apology done// shared the courier partner name//RPI initiated//tat shared 48 hours for pickup// also guide to pack the parcel in original packing// cmn
Issue(L3):
51344
Action: return req raised//Info shared
communication: apology done//tat shared 24 hrs for update regarding the reverse pick up//rpi not initiated//also guide to pack the parcel in original packing// cmn
51344
issue na
action na
comm cx drop the call // call back done //call not connected //cmn
51344
issue cx want know about Snapcash
action info shared
comm info shared about Snapcash //cmn
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