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SD Credit + COD
Good ---: Pending > 72 hrs for initiation
Bad --: Pending with Snepdeal > 72 hrs for update
*******Shipped Together*********
Good ---: Case Close > CRT investigation Done > Refund initiated mail
Bad ---: Case open > pending > 24-48 hrs for update
**********SD Credit***************
Send mail - (Customer Refer to Service Center) > Share 8 working days after refund processing
( Call not e transferred to red desk // Executive handling This case )
**************Invoice*************
( if mail ID mention in app ) Email Invoice & Educate Customer ---: Send invoice / check invoice downloads option in app
( if mail ID Not* mention in app ) Invoice With Seller Stamp IMEI, S. No , Request ---: Open > 24 Hrs > working Mail ID mention
************Critical Escalation Case**************
1st time UD / 1st time delivery faile
if cx want manager call (cx irate )
pickup fail again and again
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https://docs.google.com/spreadsheets/d/1BxRRzdMkGF5-qtgwY5bj5ul_CCNyWVrkqxByt95pMKs/edit#gid=1307354153
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