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2. What do you know about a call center?
3. Why do you want to work as a call center agent?
4. Tell me about your strengths and weaknesses
5. Why are you qualified to work in a call center?
6. What do you know about our company?
7. What achievement/s in your life are you most proud of?
8. What are your main goals in life?
9. How do you see yourself five years from now?
10. How do you describe quality customer service?
11. What are the ideal skills of a call center agent?
12. Why did you leave your previous workplace?
13. Why is teamwork essential in the call center industry?
14. How do you handle stress?
15. How will you handle an upset customer?
16. Give me one good reason why I shouldn’t hire you.
17. How long do you plan to stay in our company?
18. Do you have any questions for us?
Out-of-the-box questions
1. How would you describe the color red to a blind person?
2. Why is the pizza round?
3. Why are pizza boxes square?
4. What’s your most fantastic fantasy?
Tips and Warnings
References
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