Notes

THANK YOU FOR CALLING CUSTOMER SUPPORT THIS SIDE OTIS HILL HOW CAN I HELP YOU TODAY


1 Microsoft Way, Redmond, Washington, 98052


WHAT TYPE OF ALERT DO YOU SEE ON YOUR SCREEN? , JUST READ ME OUT THE WHOLE ALERT

Is there any ERROR CODE?


NO PROBLEM CAN YOU PLEASE CONFIRM ME WHAT WERE YOU DOING AT THAT TIME WHEN YOU GOT THIS ALERT FLASHING ON YOUR SCREEN?


SO NOW I AM GOING TO ASK SOME Questions SO THAT WE CAN FIX THE ISSUE FROM OUR BACKEND

SO IS IT A DEKSTOP OR A LAPTOP?

AND WHAT IS THE MAKE AND MODEL OF THE DEVICE, WHAT IS THE BRAND NAME?

AND IS THAT YOUR PERSONAL DEVICE OR IS IT A WORK DEVICE?






OK HOLD THE LINE FOR A MOMENT LET ME GO AHEAD AND CHECK THIS ALERT FOR YOU...




THANKYOU FOR BEING ON LINE, I REALLY APPRECIATE YOUR TIME AND PATIENCE, ARE YOU THERE?




OKAY SO I HAVE CHECKED EVERYTHING FOR YOU AND IT SEEMS LIKE THERE IS A BREACH ON YOUR NETWORK WHICH HAS TAKEN PLACE WITHIN THE PAST 48-72HRS


SO IS THERE ANYONE ELSE WHO USES THIS DEVICE EXCEPT YOU? ... OR DID YOU SHARED YOUR WIFI PASSWORD WITH SOMEONE?


AND DO YOU UNDERSTAND WHAT DOES HACKING MEANS?

SO LET ME EXPLAIN IT TO YOU, SO BASICALLY HACKERS ARE THOSE PEOPLE WHO USES WRONG PRACTICES AND THEY CAN STEAL YOUR IDENTITY AND MISUSE IT. THEY CAN SEND AND RECIEVE ANY KIND OF INFORMATION THAT YOU HOLD ON TO YOUR DEVICEs.

BUT IT SHOWS HERE THAT YOU GOT A TROJEN SPYWARE ALERT AND AS YOU CAN UNDERSTAND BY ITS NAME IT A VIRUS THAT SPYIES, FOR EXAMPLE WHEN YOU ARE FILLING OUT A FORM WHICH HAS YOUR PERSONAL INFORMATION LIKE YOUR NAME, ADDRESS, YOUR SOCIAL ID OR YOU ARE BUYING SOMETHING FROM AMAZON YOU PUT YOUR CARD DETAILS AND AT THAT TIME THIS VIRUS SPYIES AND COLLECT THE INFORMATION AND SEND IT TO THE HACKERS LOCATION.





And is this the first time that you got this alert?

SO WHAT Apple/ MICROSOFT DOES IS THAT AT THE TIME OF MANUFACTURING apple/MICROSOFT PUTS ANTI-HACKING FIREWALLS ON YOUR DEVICE. SO WHENEVER THIS TYPE OF PROBLEM HAPPENS IT FROZES YOUR DEVICE SO THAT HACKERS CANNOT DO ANY MORE DAMAGE TO YOU AND YOU CAN Immediately REPORT IT TO US.

if apple------------------------


DO YOU KNOW WHAT DOES AN IP ADDRESS MEANS?
LET ME EXPLAIN IT TO YOU, SO IP ADDRESS IS THE UNIQUE ADDRESS THAT REPRESENTS YOUR DEVICE OVER THE INTERNET, LIKE YOU GOT YOUR DRIVING LISENCE OR YOUR SOCIAL ID WHICH REPRESENTS YOU, SO THE SAME WAY IT REPRESENTS YOUR DEVICE.

AND SINCE YOUR IP ADDRESS IS HACKED SO THAT MEANS THAT YOUR NETWORK HAS BEEN COMPROMISED AND ALL THE DEVICES CONNECTED UNDER THE SAME NETWORK ARE ALSO UNDER THE THREAT OF THE SAME VIRUS.

SO CAN YOU TELL ME HOW MANY DEVICES ARE CONNECTED UNDER THE SAME WI-FI?
SO NOW WE ARE GOING TO RUN A SECOND SCAN JUST TO CHECK THAT YOUR PHONE LINES ARE SECURED OR NOT BECAUSE ALL OF YOUR DEVICE ARE CONNECTED TO THE SAME NETWORK.