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There are also a number of articles to help guide you in your troubleshooting efforts with customers. Below are just a few of the articles you can find on xFi topics:
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Xfinity xFi Product Overview
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Xfinity app on X1 - Product Overview
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Xfinity xFi Advanced Settings Overview
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Personalizing and Controlling Your Home Network with Xfinity xFi
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Troubleshooting Device Connectivity with Xfinity xFi
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Xfinity xFi Web Portal - Agent Troubleshooting
Pointers
Status
Empathy/correlate/assurance
N
Appreciate(time and patience)
N
Appreciate for business/ showing interest
N
Personal Connect
N
Self Help
N
BAXA
N
Discover need
N
Additional help
N
Summary
N
Xfinity Rewards Overview
Movie Nights
Early access to games
Xfinity product Discounts
Family activities
Sweepstakes
Tickets
Gift Cards
Etc.
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