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You are welcome and thank you for waiting on the line. I have run the checks here in my end and there are no issues showing in your line at the moment. We have not detected any issues on it and all we can do is to monitor this again as I have already done all the checks here in my end.
Jill | 01:04pm
No worries, I have done a reset on your settings which will help sort out the issue you are experiencing. Would that be fine?
We have not detected any issues at earlier when we have done the checks. Do you mean, you have no internet at all now?
I am sorry for that, you can change your ethernet cable as it might be damage and you can place your router somewhere else. As of the moment, there are no issues showing in your line at all and we need you to wait until the monitoring on your connection is over. After that, you can chat us back if issue still persist and we will do our best to provide you the best resolution. Is that okay?
I am sorry for all this inconvenience, there are no issues at all as of the moment. How would you like to proceed, please?
I understand and there are no other resolution we can provide right now as there are no issues at the moment. All we can do for now is to monitor it and I will also personally monitor it in my end so we run checks if we detected an issue and will fix it.
Jill | 01:23pm
Thank you so much for your time, understanding, and cooperation throughout the chat.
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