Notes
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ud
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified//critical escalation stage selected//
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt
ofd
Issue: cx want to know about the order status //order is ofd
Action: complaint raised//
communication: apology done//ask cx to wait till end of the day
rto
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: apology done//
Cancel
Issue: cx wants to cancel the order //do not need the product//shipped state
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal
Delivered
Issue: cx want to know about the order status //
Action: complaint raised//
communication: cx received the item// Delivered
CALL DROP
Issue: cx want to know about the order status
Action: call drop//call back done
communication: na
language barrier
Issue: cx want to know about the order status
Action: language barrier
communication: na
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