Notes

https://notes.io/qSkDi critcical sheet
notes.io/qRXr7 RPI denied case sheet
https://notes.io/qEN8H google form
[email protected]

Gretting:-

As per our telephonic conversation.
We tried to call you but unable to reach you.
We tried to call you but call got dropped.
Kindly ignore the previous mail
ic change as per cx description
as per cx description
[email protected]

issue-
action-
comm-

non calling hrs

Delhivery
Xpressbees
Shadowfax
Ecomexpress

Our team will update you regarding your refund of Rs.975.00 within 24 to 48 hours

Shipped together

issue- Shipped together || customer updated
action- call connected || mail marked
comm- share tat 24-48 hrs

Query not clear

issue- order id not mention
action-call not connected || mail marked || cx details not present
comm-ask for order id via email

undelivered case

C Zentrix-4016
issue-undelivered case || customer updated
action-call not connected || mail marked || FNDR fill
comm-share info via email about undelivered case

return related

issue- return related || customer updated
action-call connected || mail marked
comm-share info via email || referred to service centre

CCA done

issue- return related || CCA done || customer updated
action-call not connected || mail marked
comm-share tat 24 to 48 hrs via mail

RPI not initiated

issue- return related || customer updated
action-call connected || mail marked || RPI not initiated || images received
comm-share tat 24 to 48 hrs

RTOed order complaint

issue- RTOed order complaint || customer updated
action- call connected || mail marked || also guide to cx place a new order
comm-share info via on call and mail regarding RTO order

payment related

issue- payment related || failed transation case || customer updated
action-call not connected || mail marked
comm-ask for order id via email

RPI denied case

issue- RPI denied case || customer updated
action-call connected || mail marked
comm-denial given as per RA remarks

Complete item missing

issue- Complete item missing || customer updated
action- call not connected || mail marked
comm-share info via email as per details

Irrelevant case
issue- Irrelevant case
action- na
comm- na

order related

issue- order related ||customer updated
action-call not connected || mail marked
comm- share info as per recent details via email || share tat asap || share courier team name || apology done

out for delivery

issue- out for delivery ||customer updated
action-call not connected|| mail marked
comm- share tat 9 pm || share courier partner name via email || share courier team name || courier boy number also via mail send sms also

return related || pickup related

issue-return related || pickup related ||customer updated
action-call not connected || mail marked || Rl fill || image received in this case
comm-share tat 2-3 days || share courier partner name

out for pickup

issue- return related || out for pickup ||customer updated
action-call not connected || mail marked || image received same case
comm-share tat 9am to 6 pm for pickup || share courier partner name

deletion of the account

issue-deletion of the account
action- call not attempted || mail marked
comm-share tat 48 hrs via email

refund related

issue- refund related || refund done || customer updated
action-call not connected || mail marked
comm-share info via email

CATP case

issue- CATP case || customer updated
action-call not connected || mail marked
comm-denial given via email

apuc case

issue-apuc case || customer updated
action-mail marked || call not connected || pickup date- pickup boy number-
pickup team name-
comm-share tat

CIP Case
issue- CIP Case || customer updated
action- call not connected || mail marked
comm-share tat 24 to 48 hrs

Manual Explained case

issue- Manual Explained case || customer updated
action- call not connected || mail marked
comm-share info about manual details via mail ||national courier services via mail

Manual Explained case

issue- Manual Explained case ||customer updated
action- call connected || mail marked || courier receipt received
comm-share tat 24 to 48 hrs