Notes

Internet upgradation pitching

- Hello! I noticed that you are currently subscribed to our basic internet package. Did you know that we offer faster internet speeds that can greatly improve your online experience? With faster internet speeds, you can enjoy quicker downloads, smoother streaming, and better video quality.

We have several pricing options available for upgrading your internet speed, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?

- Are you tired of slow internet speeds? Our upgraded internet packages can provide you with faster download and upload speeds, smoother streaming, and better video quality. We have several pricing options available, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?

- Did you know that upgrading your internet speed can greatly improve your online experience? With faster internet speeds, you can enjoy quicker downloads, smoother streaming, and better video quality. We have several pricing options available for upgrading your internet speed, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?

- “Are you tired of slow internet speeds and buffering? With our Gigabit 1000 Mbps speed, you can enjoy lightning-fast internet that’s perfect for streaming, gaming, and more. With speeds up to 20% faster than your current plan, you’ll be able to download large files in seconds and stream your favorite shows in stunning HD quality. Plus, with our reliable and secure network, you can rest assured that your internet connection is always safe and protected. Upgrade today and experience the power of Gigabit internet!”

- Internet packages we offer are :-

Connect Speed 75 Mbps
Connect More Speed 200 Mbps
Fast Speed 400 Mbps
Superfast Speed 800 Mbps
Gigabit Speed 1000 Mbps
Gigabit Extra 1200 Mbps

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Cable upgradation package

- Certainly! I noticed that you are currently subscribed to our basic cable package. Did you know that we offer upgraded cable packages that can greatly enhance your TV viewing experience? With our upgraded cable packages, you can enjoy a wider range of channels, shows, and entertainment options .

We have several pricing options available for upgrading your cable package, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our upgraded cable packages?

- Cable packages we offer are :-

Choice Tv :- 10+ channels
Popular Tv :- 125+ channels
Ultimate Tv :- 185+ channels

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Internet - Probing Question

- What do you or your family mainly use internet service for ?

- How many devices does your family connect to the internet ?

- Do you like streaming online ?

- What devices are used in your home ? (e.g., smartphone, tablet, gaming console)

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Cable - Probing question

- What kind of programming do you enjoy watching the most ?

- Would you like to watch cable on the go?

- What do you and your family members like to watch ?

- What access do you currently have for viewing recently released movies?

- How often do you miss your favorite shows ?

- Who, besides yourself, will be watching TV ?

- I see you have a family TV package, do you have any kids? May I ask if you ever have in-home child care while you’re away ?
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Promoter

- I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate response on the service and experience I have provided you today. If you’d like to share them you can click the “end chat” option ❤️.

- I would love to hear your thoughts on the experience I was able to provide you today. If you’d like to share them you can type " STOP " in caps over the chat to close the chat properly, once the chat is closed you will receive a link.❤


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Credit

- As I am basic chat repair team I do not have authority to give credits, However you are loyal customer to us we do care for our loyal and precious customer like you, So I have spoke with my supervisor I can give you maximum $10 credits form my end exclusively....


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Password reset

- I request you to please follow the steps on the link : https://idm.xfinity.com/myaccount/reset

And try to reset you password using below link and I request please clear history or cheche of your browser and then try to reset your password.

- May I have the third party email address or your mobile phone number so that we can update the same and send you the reset code ?

- Please note that you will be able to verify the email address/ phone number updated on account only if connected to Xfinity home network.

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Transfer

- I will be happy to get you in touch with the correct department. we values your business. Please stay connected to the chat while I transfer you.

- I will be happy to get you in touch with by manager. we values your business. Please stay connected to the chat while I transfer you.

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Additional assistance and Closing

- Before we wrap up, do you have any pending issues that you want to raise about your Xfinity Experience so we can address it now? I just want to make sure that I covered everything for you! 

- Thank you for being so amazing and patient with me, probably the best customer I had today. It was really very nice chatting with you.

- I hope I was able to provide best services to you with my efforts today?

- Out of curiosity, How is your overall experience with Xfinity ?

- I hope I have addressed all of your concerns and provided you correct resolution ?

- I am feeling great while resolving your issue, I hope you are happy with the resolution I have provide you today?

- I personally want to thank you for your patience throughout this chat. Is there anything else I can assist you with today?

- Is there anything else I can help you with for today?

- Thank you for contacting xfinity chat support. Have a great day ahead.
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Xm promotions

Flagship offers
-$100 off Google Pixel 7a
-$250 off Google Pixel 8 and Pixel 8 Pro
-$500 off new Samsung devices
-$400 off Apple, Samsung, Google, and Motorola devices
-Motorola moto g play for $99.99

On Us offers
-Motorola G Power 5G “On Us”
-Samsung A54 5G “On Us” ($499.99)

Trade-in promotions (TIPs)
-Up to $800 off new Samsung devices
-Up to $700 off Apple, Samsung, Google, or Motorola flagship TIP

BOGO promotions
-Buy one Unlimited mobile line, get one Unlimited Intro line free

Smartwatches and tablets
-$100 off Apple and Samsung smartwatch
-$310 off iPad (10th generation)

Xfinity Rewards offers
-$500 discount off any iPhone 15
-$300 discount off smartwatch
-$150 discount off smartwatch
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Mention
Hundreds of dollars
How much are you paying
Plans starting as low
You are eligible for Xfinity Mobile 
Credited on your monthly bills 
Port an existing phone number
Moto g play
Google Pixel 7
$400 off 
Save up to $700
Sign you up for Xfinity Mobile
Monthly plans starting as low
Motorola G Power 5G “On Us” Samsung A54 5G “On Us” ($499.99)
iPad 10th Gen


Pitch
Plans starting as low
You are eligible for Xfinity Mobile 
Credited on your monthly bills 
Port an existing phone number
Sign you up for Xfinity Mobile
Monthly plans starting as low
Discussion 
How much are you paying
Plans starting as low
You are eligible for Xfinity Mobile 
Credited on your monthly bills 
Port an existing phone number
Moto g play
Google Pixel 7
$400 off 
Save up to $700
Sign you up for Xfinity Mobile
Monthly plans starting as low
Motorola G Power 5G “On Us” Samsung A54 5G “On Us” ($499.99)
iPad 10th Gen