Notes

Airbnb Community:-
1.guest
2.host
3.support

Airbnb Team:-
Ce- community education- when traveler have queries related to account ----------- >
R1- creating reservation till check-in ( any query is handled by us)---------------------> COMMUNITY SUPPORT
R2- after check-in ( cases will be taken care by R2)-------------------------------------->
payments- details and bifurcation of payment module needed by users
safety- complaints related to personal security threat
photo-

1st week- on-boarding
2nd week- community education
3rd week- Resolution 1
4th week- applied learning
NESTING- 1 month- 90% calls rest chat// side by side call barging- 85% needed in quality parameters

Call structure:-
1.opening
2.verification
3.probing - open an closed ended questions
4.paraphrasing
5.hold procedure- offering resolution
6.summarizing
7.closing

RESOLUTION CENTER- if a user wants to add new amenity and wants to pay in a secure way with a valid documents reflected // monetary platform of airbnb. works even if host want to charge a additional amount for the damages

HELP CENTER- LEARNING CENTER ( from where user can fetch answers for basic inquiry)



= INSTANT BOOK- where the reservation is instant and automatically accepted form host without any waiting period, if the guest accepts the house rules and terms.


=REQUEST TO BOOK- where the reservation is not instant or automatically accepted form host ( waiting period is there as the host will select whose reservation will be accepted)



1. Updating your Host calendar/ block and unblock calendar- 447
2. When you’ll get your refund- 1967
3. Respond to or dispute reviews- 2673
4. timeline of refund
5. Connect your Airbnb calendar to other websites- Calendar syncing prevents multiple guests from booking the same dates ( double booking)
6. double booking// CALENDAR SYNC

HOW TO DELIVER- I hope you're aware about calendar sync- you must have aligned the similar calendar opening for both hospitality platforms which is leading to double booking.

In case of double booking and cancellation- if the refund for airbnb user is been successfully initiated in case of double booking, then alternate booking can be created benefits- booking without funds and once refund received in airbnb wallet money accordingly with b deducted. If the alternate listing is higher than original , then 200 usd difference amount can be offered as goodwill gesture.

So Airbnb l
i should explain it to you in lame man's terms so basically what airbnb does it acts as a bridge btw people with spaces and people who want to stay not in a boring hotel. rent out spaces so by spaces i mean people with extra spaces in their home be it their living room, extra bedroom or a private apartment maybe a villa, so people who has these extra spaces are known as hosts. Guests are the one who wants a space for a temporary period. The people who want to try something not so basic by this i mean not staying in the same boring hotel and are willing to try new cultures, detours about the city from locals plus some extra info about town and much more better experiences,
you're up for an adventure and a bit of uncertainty, Airbnb might just be the perfect fit. Airbnb follows a very welcoming culture be it any race, origin or culture.