Notes
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1.guest
2.host
3.support
Airbnb Team:-
Ce- community education- when traveler have queries related to account ----------- >
R1- creating reservation till check-in ( any query is handled by us)---------------------> COMMUNITY SUPPORT
R2- after check-in ( cases will be taken care by R2)-------------------------------------->
payments- details and bifurcation of payment module needed by users
safety- complaints related to personal security threat
photo-
1st week- on-boarding
2nd week- community education
3rd week- Resolution 1
4th week- applied learning
NESTING- 1 month- 90% calls rest chat// side by side call barging- 85% needed in quality parameters
Call structure:-
1.opening
2.verification
3.probing - open an closed ended questions
4.paraphrasing
5.hold procedure- offering resolution
6.summarizing
7.closing
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