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Cx: Hi, I'm experiencing some issues with my account. I think there might have been some unauthorized activity
I'm sorry to hear that. Let's get that sorted out for you. and it's seems like that your are not calling from your register number it's from Microsoft/Apple secure line. may I know the reason why you are calling from Microsoft/ Apple sec line?
Cx- Actually my phone lines are hacked that why I'm calling from apple secure line.CX EXPLAIN HIS/HER ISSUE.
Okay! so as per my understanding like hacker hacker your networks and they have access of your finical information right?
Cx -Yup
Okay! no need to worry you are connected in right department. let me go ahead and look into your account also in order authenticate your account and verify that I'm connected with right person so I'm going to ask you some security questions are you ready?
Cx- YUP
* May I have the first and last name of the account holder?
CX- james miller
* May I have your complete address along with zip code?
Cx- 87659
* May i have your last 4 of SSN
CX- 5566
Thank you form confirmation Mr. james can you just confirm that do you have checking account with us?
Cx - yup
Can you please help me with last 4 digit of checking account number
Cx- ****
Can you just confirm me mr. James how much balance you are mainting in your checking account?
Cx 9786
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