Notes
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Delhivery
Xpressbees
Shadowfax
Ecomexpress
As per our telephonic conversation,
As per our telephonic conversation, this is with reference to your email dated 2-5-2024 regarding the return /order status of your
We tried to call you but unable to reach you.
We tried to call you but unable to reach you. This is with reference to your email dated 4-5-2024 regarding the return/order status of your
We tried to call you but call got dropped, this is with reference to your email dated 2-5-2024 regarding the return / order status of your
We tried to call you but due to language barrier call got dropped
Kindly ignore the previous mail.
This is with reference to your email dated{ }regarding the return /order status of your
This is with reference to your email dated { ]regarding of your concern.
Our team will update you regarding your refund of Rs. within 24 to 48 hours
----------Worked as RMT-------------
#issue- return related (non-returnable item as per our return policy )
action-case move - (NQA False Investigation_SCM ) //
comm-
----------Worked as RMT-------------
#issue- return related cx order----- but cx received (non-returnable item as per our return policy )
action-case move - (NQA False Investigation_SCM ) // image present same case
comm- tat share 24 hrs apology done on call
----------Worked as RMT-------------
#
action-
comm-
----------Worked as RMT-------------
issue- ( size issues ) 7 Days Easy Returns
action-case move - (NQA False Investigation_SCM )
----------Worked as RMT-------------
issue-Query not clear concern not clear
action- mail marked // call not connected
comm- need to confirm cx actual concern
Cashback
issue-Cashback related Issues // 10% cashback related
action-call connected // mail marked
comm- apology done on call // ask Screenshot for cash back message
Issue-account block related
Action- mail marked// call not attempted
Comm- info shared via mail// SS received in same case
Shipped together
issue- Shipped together || profile -
action- call connected || mail marked || stage selected - CRT investigation done // CRT investigation SCM
comm- share tat 24-48 hrs // apology done on call
Query not clear
issue- order id not mention
action-call not connected || mail marked || cx details not present || image present same case
comm-ask for order id via email apology done on call
undelivered case
issue-undelivered case || {Rescheduled delivery Attempted }
action-call not connected || mail marked || FNDR panel fill || Critical Escalation Selected
comm-share info via email about undelivered case || TAT share 24 hrs apology done on call
service centre
#return related
action-call connected || mail marked
comm-share info via email || referred to service centre apology done on call
CCA done
issue- return related || CCA done
action-call not connected || mail marked
comm-share tat 24 to 48 hrs via mail apology done on call
RPI not initiated
issue- return related
action-call connected || mail marked || RPI not initiated || images received
comm-share tat 24 to 48 hrs apology done on call
RTOed order complaint
issue- RTOed order complaint
action- call connected || mail marked || also guide to cx place a new order
comm-share info via on call and mail regarding RTO order apology done on call
payment related
issue- payment related || failed transaction case
action-call not connected || mail marked
comm-ask for order id via email apology done on call
RPI denied case
issue- RPI denied case
action-call connected || mail marked
comm-denial given as per RA remarks via mail apology done on call
Complete item missing
issue- Complete item missing || profile - Selling price - paid amount -
action- call not connected || mail marked
comm-share info via email as per details tat share hours
issue- Irrelevant case
action- na
comm- na
-Deny Refund
issue-Deny Refund
action-call not connected , mail marked
comm- share info via mail as per details denial given via mail
order related
issue- order related
action-call not connected || mail marked
comm- share info as per recent details via email || share tat asap || share courier team name || apology done on call || share DDR // PDD // share current location also payment details also on call // apology done on call
out for delivery
issue- out for delivery
action-call not connected|| mail marked
comm- share tat 9 pm || share courier partner name via email || share courier team name || courier boy number also share via mail send sms also
pickup related
issue-return related || pickup related
action-call not connected || mail marked || Rl panel fill || image received
comm-share tat 2-3 days || share courier partner name
out for pickup
issue- return related || out for pickup
action-call not connected || mail marked || image received
comm-share tat 9am to 6 pm for pickup || share courier partner name via mail
deletion of the account
issue-deletion of the account
action- call not connected || mail marked
comm-share tat 48 hrs via email
refund related
issue- refund related || refund done -
action-call not connected || mail marked
comm-share info via email apology done on call
CATP case
issue- CATP case
action-call not connected || mail marked
comm-denial given via email apology done on call
apuc case
issue-apuc case order already pickup but not update
action-mail marked || call not connected || pickup date- pickup boy number-
pickup team name-
comm-share tat 72 hours as per details
CIP Case
issue- cancellation in progress
action- call not connected || mail marked
comm-share tat 24 to 48 hrs via mail as per details apology done on call
issue- Manual Explained case
action- call not connected || mail marked
comm-share info about manual details via mail ||national courier services via mail
issue- Manual Explained case
action- call connected || mail marked || courier receipt received
comm-share tat 24 to 48 hrs apology done on call
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