Notes

Booking a Flight
"COMMUNICATE THE BOOKING PROCESS"
(airline fees, restrictions, terms & conditions, and disclosure requirements)
1. Airline fees
2. Charges a credit card fee -> international conversion fee
3. rules and restrictions (based on region and flight components such as airfare type, cabin class, etc.)
4. Price Change and Flight or Fare Unavailable (Prices may change based on availability and are not final until you complete your purchase. You can review any additional fees before checkout.)
+ Scenario #1: cannot flight again
"I understand the situation, but not sure understand what was happened. I mean, the flights may still be there but not for the same fare. I can help you find another available options. What dates do you have in mind?" (empathy->explain reason->alternative options [same price, diff time][same time, higher price][same time, same price, nearby airpot))

-> alternative options:
+ Scenario #2: price change
"I understand your supprised, but the reservation is only finalized after payment. The good news is that you haven't been charged for this flight yet, so you can book alternate flights"
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Article: Required disclosures for US, Canada, EMEA, and LATAM agents
Sales and service agents in the US, Canada, EMEA, and LATAM must tell the customer the following disclosures when the customer is buying a travel component. This includes booking a new trip or changing an existing itinerary.
A. Make a new booking
You must recap all details in the booking as stated below. When you recap the traveler's details you must:
Phonetically spell full traveler's name, as it appears on the valid photo ID that customers will bring to the travel.
Phonetically spell the customer's full email address.
-There is no need to phonetically spell out MSN, Hotmail, Yahoo, AOL, and Gmail domain names.
-If the customer spelled out their email address at the beginning of the call, there is no need to spell it out again when performing full recap.
Remind the customer that the minimum age to book is 18 years old.
Tell the customer the itinerary's cancellation and change policy.
For EMEA: Tell the traveler that their contract is with [name of the trader], and give them the trader's address
Check for the customer's approval to proceed with the transaction.
Advise customers of all mandatory fees/disclosures, some of which may not be included on the recap page.
Lodging: Read important sections in Voyager such as Know before you go, Special check-in instructions, and Policies.
EMEA: Read additional disclosures under Additional EMEA disclosures for new bookings.

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1. Flight + Trip Type + COS + City pair (clarify the airpot) (Filter)
2. Explain fees & Rules
3. Disclosure + Recap
- Try to avoid the dead air:
"Let me check the price for you" "I'm working on your booking process".....
"May I ask the email you want to receive the confirmation email with the same email address?"
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What is IATA
What is the mission of IATA
Representing the airline industry

What are Traffic conferences of IATA and why IATA divides the world into three main geographical areas?
In order to fully understand the routing of Airlines and their respective fare calculations, IATA map divided the worlds into three areas known as Traffic Conferences-TC1, TC2, TC3 (It called as Passenger Tariff Conference, Passenger services Conference, Cargo services Conference, and Cargo Tariff Conference).

IATA starts forming its world geography to manage and solve the commercial matters of air transport such as rates, routes and schedules, and many other commercial matters.
It was difficult for IATA to solve commercial matters in one traffic conference in one location due to many reasons such as government approvals, economic factors, lowering the costs, etc.
https://www.aviation-professional.net/2023/04/iata-traffic-conference-areas.html
https://www.iata.org/en/publications/directories/code-search/
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NA, APAC, EMEA, LATAM (each area has different fare rules)EMEA (Europe, the Middle East and Africa); (mission+why)
NA (North America);
LATAM (Latin America);
APAC (Asia-Pacific)