Notes

May 06, 2024
* Traveler's journey: planning flight > at the airport > boarding flight > arrive at the destination
- Connecting time for DOM flights is 60 - 90 mins | ITL flights is 02 - 03 hours
- Travelling with infants: lap seating or bring car seat aboard
- Travel tip: always include a piece of identification in checked bag in case lost bag
- Check-in time: 02 hours (DOM) | 03-04 hours (ITL) before EST
- Onboard the flight: get in line until the zone/section is called
- Eco / Premium eco / Business / First class ... overhead compartment
- Bag is kept on the luggage carousel for about 30 - 60 mins depending on how busy the airport is
* Airline's terminology
- Flight | Reference | Definition of airline terms—Global / 000003957
* General, airline terms
- ARNK: for arrival unknown. This segment is placed in a GDS air itinerary to indicate that transportation between cities will be by ground transportation or other means
- En route: The traveler already used outbound flight
- Layover is an extended period on the ground between flights in an itinerary. It usually involves an overnight stay and changing airplanes or using another form of transportation
+ Layover: DOM under 04 hours | ITL under 24 hours
+ Stopover: DOM over 04 hours | ILT over 24 hours
- Interline agreement: an agreement between 02 or more air carriers that cooperate to provide an air transportation service, such as transferring bag from one airline to another and one airline issuing ticket that includes other airlines
- Code sharing: an agreement under which 02 airlines may sell seats on each other's planes or carry each other's passenger
+ Validating carrier: The validating carrier is the airline whose ticket stock is used. they may or may not be a part of the itinerary > issue ticket (Code sharing) - follow fare rules
+ Operating carrier is the airline whose plane is flown > operate the flight (Code sharing) - to do check-in procedure
- Combine one way fare: round trip with 02 one-way ticket with 02 different airlines (normally cheaper)
* Types of flight and ticket
- Non-stop flight: A flight that makes no stops between its origin and destination. E.g. Seattle to London with no stops in between.
- Direct flight: Also known as a through flight, it has one or more stops on which the passenger does not have to change planes.
E.g. if you choose a direct flight between New York and Houston you'd fly on one plane the whole way to Houston
- Connection (or connecting flights): Two or more flights are used to transport a traveler between two cities. When the passenger changes planes en-route from origin to destination, each flight number is different and the time on the ground cannot exceed 4 hours for domestic U.S. travel and 24 hours for international
E.g. A flight from Miami to Cairo has a connection at Istanbul (MIA – IST , IST – CAI)
- One-way: A journey from an originating city to a destination city with no return to the origin.
E.g. A flight from Los Angeles to Las Vegas without returning.
- Roundtrip: A journey that ends in the same city where it begins.
E.g. A flight from Los Angeles to Las Vegas the from Las Vegas back to Los Angeles (LOS – LAX, LAX – LOS)
- Multi-city/Multiple: A journey that includes many cities/destinations, travelers can see and visit various cities or countries in just one trip
E.g. A flight from Chicago to London, from London to Frankfurt, from Frankfurt to Rome, from Rome to Chicago. (ORD-LHR-FRA-FCO-ORD)
- Combine One Way Fare: a roundtrip with 2 One-way tickets, combined into 1 itinerary (2 bookings)
E.g. The outbound trip from Singapore to Thailand with American Airline, The return trip from Thailand to Singapore with United Airline
* How to book a flight: search flight > inform fee and policy > disclosure > complete booking, advise confirmation email | advise that price changes from time to time until booking completed
- If a traveler wants to use their frequent flyer (FF) miles > contact airline directly
- Required disclosures for US, Canada, EMEA, and LATAM agents / 000001564
- Flight | Book hub / 000003764
- Ask and search: Flight + trip type + COS + City pair + Date + Number of guest (Filter: stops/airlines/bag/depart/arrival/layover +Sort by: price/depart/arrival/duration)
- Explain: fee (base fare + taxes and fees), rules and restriction
- Disclosure : follow article 000001564
- Filters on BSA to do a tailored booking: travel and baggage, airline and stops, departure and arrival time
- Collect name and email address
- Complete booking: inform confirmation email and ticket will be issued in 24 hours
* IATA: https://www.iata.org/en/publications/directories/code-search/
- IATA represents most 320 airlines on the world > create standard for airlines to follow (created code)
- 03 geographical areas of IATA
+ EMEA (Europe, the Middle East and Africa);
+ NA (North America);
+ APAC (Asia-Pacific);
LATAM (Latin America)
====================================================================
May07, 2024
user: TRNCS00221
office id: SEAEX3903
Amadeus service hub: https://servicehub.amadeus.com/register
DAN(city name): encode a name of a city, ex: DAN Los Angeles
DAC(city code): decode a three-letter city code, ex: DAC LAX
DNA(airline code): decode the name of an airline, ex: DNA United
DNA(airline code): also use to decode the airline/AL validation number, ex: DNA016
- DAC(city code) > decode a country
- DNA(airline code) > decode an airline
- DNE(aircraft name) > decode an aircraft
- DAC[airport code]/N > to display the 10 airports closest to a specific airport
- DAN(airport name) > encode the airport
- DNE[Aircraft Code] > decode equipment
> FOLLOW article Flight | GDS | Encode / decode in Amadeus—Global / 4042
* 05 mandatory elements of PNR
- Name of pax > nm1 last name/first name
- itinerary - flight details (AL name, flight, date,...) > ss
- Contact information > ap phone number
- Ticketing: status of ticket issue or not / when it will be issued > tk
- RF / receive from *name, location* > the one who takes action > rf Larina; er
**Some general words
- HK: Holding confirm status
- NN: Need segment; request sent to carrier
- UC: Unable to confirm
- HX: Holding confirmed status was canceled
- TK: Until confirmed; schedule change for confirmed segment other than AA
- SC: AA schedule change for confirmed segments
AN"departure date""citypair"/airline code - AAA if any (AN12OCTMIAJFK)
Published - Airline transaction - GDS (Amadeus)
Merchant - Expedia (EG) transaction - Voyager Classic
FXP: Price itinerary as booked and store the fare (same COS) (manual)
FXB/K: Price itinerary at lowest fare in the same cabin (cheapest price in the same COS) (manual)
FXQ: Re-price itinerary as booked and store the fare (same COS) (auto) (rebook/exchange)
FXO/K: Re-price itinerary at lowest fare in the same cabin (cheapest price in the same COS) (auto) (rebook/exchange)
***07 steps to create PNR
Practice: Create PNR using smart flow PN-CR
1. AN to check availability
2. SS to sell segment/select seats
3. Run smart flow: PN-CR --> PNR created
4. Add Secure flight data: SRDOCS AA HK1-----30JUN73-M--LASTNAME-FIRSTNAME/P1
5. Add Form of payment: FP (FPCASH)
6. Price PNR (manually)
FXB/K --> to price lowest available cost in same cabin
FXP to price on same COS
7. Once you finished, send the PNR in the chat: rfLarina;er
Command used to check if the PNR has been issued ticket or not:
RTTN: display a list of ticket
TWD: display the ticket image/ ticket detail (TWD/L2 if you have 02 or more tickets)
If the PNR has more than 1 ticket --> TWD/L (line number
Published payment: Flight | GDS | Pricing and fare quotes in the GDS—Global / 000003929
E.g. FPCCCA5499830000000015/1025
FPCC[two-letter card code][CC number]/CC expiration date
Voyager Training information / 000003101
PNR: 29XPEV
=======================================================
May08, 2024

27: e-ticket number (03 digits airline code followed by a dash and 10 digits ticket number (125-8023195134)
ET: e-ticket / BA: British Airways issued ticket (ETBA)
Ticket issue date (DOI) (18OCT23)
This is segment number of flight elements (S2)
IATA (11617270)
FB, FG created automatically when the ticket was issued successfully

IOI: Issuing office of IATA number
DOI: Date of issuance
ST: Coupon status (O is open for use, A is Airport control, E is exchanged/reissued), to take action, it must be A or O for coupon status and segment status is HK
No: bag allowance / PC is piece of checked bag
LZOHO: base fare code
***GDS PNR Creation Smart Flow, enhancing your ability to optimize processes for precise and consistent outcomes.
- Smart flow: time saver, reduce errors by forcing you to add required information
- Universal Document Identifiers (UDIDs) is a field added to the PNR to store specific, additional information that standard fields don't cover. They are crucial in ensuring that automated processes work properly.
This ensures that the UDIDs are associated with the right office or agency, preventing errors and ensuring the integrity of the PNR.
* Key UDIDs include:
- UDID 1: Traveler's email address
- UDID 2: Itinerary number and TUID
- UDID 5: EAPID/TPID, which identifies the brand or account
- UDID 49: Language ID, indicating the language preference for email communication
* Examples of UDID Usage
Examples of how UDIDs are used in a PNR include:
- UDID 1: Capturing the traveler's email, ensuring communication is directed correctly
- UDID 2: Linking the booking with a specific itinerary number and the traveler's ID
- UDID 5: Helping the system identify the booking's associated brand or account
- UDID 49: Determining the language used in email communication, which is essential for traveler interaction
TPIDs (Travel Partner IDs)
*** Fare Elements and E-ticket
Flight | Reference | Flight segments and coupon status codes 3955
- RTF: retrieve fare
- HE MEAL: find sth
- This is the ticket element, created automatically for each traveler issued a ticket > FA
- Endorsement/Restrictions (required for ticketing) > FE
- Form of Payment (required for ticketing and can only contain 1) > FP
- Validating Carrier (required for ticketing) > FV
- Commission > FM
- Tour Code (when required by airline for change/cancel/refunds outside of fare rules) > FT
- Original issue/issued in exchange ticket number (required for exchange) > FO | should update when adding tour codes to waive an airline fee
- Manual ticket number > FHE
Display PNR by Record Locator: RT[Record Locator]
Display PNR by Ticket Number: RTTKT/[TKT number]
Retrieve by name or partial name: RT/LASTNAME/FIRST NAME
Retrieve by name and date: RT/DATE-LAST NAME
Display airline record locator: RL
Delete Line: XE[Line Number]
End and retrieve a PNR: ER
Ignore a PNR: IG
Ignore and retrieve a PNR: IR
Accept airline changes: ERK
Move up: MU
Move down: MD
Move top: MT
Move bottom: MB
Clear screen: F3
Toggle recent commands: ALT UP ARROW
Command replay: ALT RIGHT ARROW
Check if airline allows voiding an exchanged ticket: HE ETT [Airline code]
Flight | GDS | Basic GDS commands—Global / 000003904
2E6RSH
Eco: Y, B, H, K, M
Premium eco: W
Business: J, C, D
First class: F, A
Flight | Reference | Definition of airline terms—Global / 000003957
Required disclosures for US, Canada, EMEA, and LATAM agents / 000001564
Flight | Book hub / 000003764
Flight | GDS | Encode / decode in Amadeus—Global / 4042
Flight | GDS | Pricing and fare quotes in the GDS—Global / 000003929

rttn > twd/line
Flight | Reference | Airfare types—Global / 3940
Flight | Policies | Restrictive fares—Global 2155
***Airfare types
- Published fare: airline charges customer directly
+ Low-cost carrier (LCC) are technically not a fare type, however, these iitnerary are sold as published airfares and serviced directly by the airline > contact airline
+ Branded fare / Fare Families are upsell optons we provide our travelers during the booking process
+ Restrictive fare sometimes referred to as Basic Economy Fares (BEF), are type of published airfare that do not allow voluntary changes, cxl or rf
+ COWF is a type of published fare that combines 02 different tickets into 01 itinrary. This fare type is also referred to as split tickets. Certain COWF itineraries could contain LCC flghts > traveler must contact carrier. COWF can also be merchant airfare
- Merchant types: Expedia charges customer
+ Braded net fares (BNF) are offered standalone or in package, follow normal policy
+ Special vacation airfares (SVA) follow airline rules, only sold in package
+ FlexMOR is published airfare but treated as merchant airfare. FlexMOR non-LCCs > merchant airfares, FlexMOR LCCs > treated as regular LCCs wherein travelers must call airline to make request after booking
+ Bargain fares, traveler does not see the details befoe purchasing
+ COWF is a type of published fare that combines 02 different tickets into 01 itinrary. This fare type is also referred to as split tickets. Certain COWF itineraries could contain LCC flghts > traveler must contact carrier. COWF can also be merchant airfare
- Air member only eals (Air MOD): published standardlone
***03 ways to determine restrictive fare
- Check on VC
- Amadeus
- Booking class and atatched service
Special service request (SSR)
- Frequent flyer number (FFN)
- Form of ID (FOID) / Secure flight passenger data (SFPD)
- Seat requests
- Baggages
Other service info (OSI) 1. Flight | GDS | Special Service Requests (SSR) commands—Global / 000003997
2. ECOM Amadeus - SSR, OSI, Secure Docs, Frequent Flyer, Seats / 000001370
3. Flight | Change | SSR—Frequent flyer number—Global / 000003801
4. Flight | Change | SSR—Special baggage requests—Global /
5. Flight | Book | Request special assistance—Global Agents use these article when Cux have special request (meal, wheelchair, seat, add documents,...)
Note: SSR is not guaranted, always advise Cux to contact AL for confirmation (3 days before check-in)

For seat requests, we have 2 possible options:
- We can select seats for Cux from Amadeus/ Fraelogix but it is not guaranted, Cux need to contact AL for guarantee
- Direct Cux to the AL, send web link and guide Cux in details // or advise Cux to call AL (give phone number).
(When cux choose seats from AL website, they don't need to call AL to guarantee the request)
Transportation Security Administration (TSA)
1. Flight | TSA Secure Flight information—Global
2. Flight | Book | Add TSA Secure Flight info to all flight bookings—Global
3. Flight | Cancel | Flight canceled due to missing TSA Secure Flight info—Global
4. Flight | Reference | Known Traveler Number, Redress Number, and TSA PreCheck /000003954
- Agents use these articles when Cux requests to ask TSA info / TSA need to be added manually from our system (Amadeus/Farelogix)
- Agents can also add the TSA from the Airline website (access the booking of the passenger and add)
====================================================
May09, 2024
Cancellation
(Void) 1. Flight | Cancel | Void policy—Global / 000003744
2. Flight | Cancel | Void in Amadeus (GUI)—Global
3. Flight | Cancel | Void in Amadeus (Manual)—Global Agents should always check the option to Void the ticket first,
if ticket is eligible for void so that Pax can get full refund
Always prioritize Void using EVR
Timezone converter: https://dateful.com/time-zone-converter
Flight | Reference | Known Traveler Number, Redress Number, and TSA PreCheck /000003954
FORMAT: OS "AIRLINE CODE" CTCM "PHONE" (CTCE FOR EMAIL)
Cannot change email on confirmed booking, send correct email to airline, airline will contact cux later
FB, FG created automatically when the ticket was created
Voice > fully rf (base fare + taxs)
Cxl > full rf base fare
How long does refund take 1336
Flight | Reference | GDS refunds turned on or off by airline — Global 3188
Published flight: Refund timing is based on the date the traveler contacted us to cancel or request a refund.
Merchant flight: Refunds are processed right away.
Timezone converter: https://dateful.com/time-zone-converter
RTAXA: show all tickets related
RTR: Dis play UDID field
RMA/LASFLASAY/CALLED TO CXL TKT/OFFERED VOID/PAX AGREED/VOIDED TKT/CXLD SEGMENTS/EMAILED CX
RFLASFLASAY;ER