Notes

Intro
[Music]
hi guys welcome back to my channel where
i make some videos about tech
unboxing product reviews and events and
for today's video i will be talking
about
the things you should know and learn
when you are starting in an i.t support
position
role and if you're transitioning into an
i.t career and interested in this topic
please keep on watching and without
further ado let's get started with the
video
so it's the year 2021 now but
unfortunately we still have the pandemic
and i know there's a lot of people who
are transitioning to a different career
and it is one of them and since a lot of
companies
are starting to work remotely now there
is more need and demand for
i.t people and if you are considering
to transition into this career and if
you are transitioning into this career
or just considering it
i am making this video to help you guys
out
land a job in i.t and also help you out
as well to make it easier for you if you
have started working
as an entry-level i.t support specialist
so i have compiled and listed down the
topics that i think you should know when
you are
just starting out in it but i'm not
gonna delve deep into
the topics because i'm just gonna give
you a bit of an overview on what they
are and why you need to learn and know
them and
maybe later on you can probably research
on them on your own
so let's get started with the first one
Active Directory
the first one is
active directory okay so active
directory based on the definition
allows admin to manage permissions and
access to network resources
it is a service developed by microsoft
for windows domain networks and it runs
on windows
servers so one of the roles in it is to
manage the access and network resources
in a company and most companies are
using active directory for that
so in active directory we can store data
and we call that
objects and objects can be users
groups applications or devices such as
servers laptops computers and printers
okay so what do we usually do in active
directory so
since we manage all the user accounts in
the active directory if a user gets
locked out
in the domain we actually reset the
password in the active directory itself
so that is one of the most common uh
things that we do in active directory
and also if you want to add
a device or equipment to the domain like
a printer or
a laptop you also do it in the active
directory
okay so let's now move on to the second
Operating System
one and that is the operating system
and according to the definition an
operating system is
the software that supports a computer's
basic functions
such as scheduling tasks executing
applications
and controlling peripherals i know
you're already familiar with what an
operating system is
we are all using it on a daily basis
whether it's a windows
mac os linux android ios
we're all using it and since we are in
it
we should also know what the users are
using in their machine so at least
if they ask us for an issue we have the
basic knowledge on how to troubleshoot
it
i'm not telling you to be an expert on
all these operating systems because
there's
quite a few of them but just at least be
familiar with the basics
navigating the system the features the
different applications
managing and changing the system
settings and system preferences would
really
help you troubleshoot and set up
different machines
and since iit usually purchases the
devices and equipment in the company
most of the time
we should be able to learn how to set up
different laptops and machines as well
so you should be able to learn the
basics in setting up machines like
adding it to the domain changing the
host name adding a user as an admin in
different os
like windows mac os or linux
Command Line
so let's move on to the next one and
that is command line commands
so knowing the different command line
commands is really very helpful when you
are troubleshooting
especially if you know the basic
commands and you know how to use them
properly so i'm going to give you a few
basic
and very helpful commands and how to use
them
and i'm only gonna give you the windows
ones because i am more familiar with
windows okay let's get started with the
different command line commands so
we go to start first and open the
command prompt
in order to use the command lines so you
can go
type cmd and the search bar or type
command
that works as well so when you are in
command prompt
it should look like this that is the
prompt
and the first one that i'm going to show
you is ping
i know it's very familiar and we
probably all know how to use it
but it's really one of the useful
commands that we have so ping stands for
packet internet groper and we use it to
check if a device is
reachable so for example if you are
trying to
reach a server but you're getting errors
that it's not reachable
or you have an alert that says something
is down
the first thing you should check is if
it is
pingable that means if it's reachable
you can check it
through ping so the command for that is
just
paying and just type in the ip address
of the device that you are trying to
reach
so i'm just gonna try to ping myself
just to show you
and i should be online because i can use
the computer now so
it should show you the statistics and if
you get this
reply and 0 lost here it means that the
device
is is reachable you can also ping
a hostname
and also you can use a continuous ping
this is very helpful if you're rebooting
a device and you are
checking if it's going to go back up
because as you can see
the normal ping with the ip or
just this name gives you only
four responses or replies
so what if the reboot takes longer than
that it's gonna give it's not gonna give
you the
response so if you want to do a
continuous ping
you just type in ping and then the ip
address
of the device
and it's gonna keep pinging it
until you force it to stop
so it's gonna do a continuous ping it's
gonna do that forever until you force it
to stop
so that is helpful when you're doing
reboots
so just do a ctrl c
if you want it to stop or force stop it
next one another very important command
is ipconfig
this displays all of the networking
information on the machine
that you are running the command from so
it
usually displays the ip address the
subnet mask
and the default gateway of your machine
so let us try that
and this is what it looks like
so here is the ipv6 address
this is the ipv4 address this is the
subnet mask
so just in case you just want to know
the ip address of the machine you can
use ipconfig
and if you want a more complete
networking information you can also use
ipconfig
dash all and it should show more
networking information
plus the mac address of the machine so
the mac address is also called the
physical address
so this shows in here for the ipconfig
all command okay so another command line
that is useful is when you are mapping a
network drive
usually we do it on the gui
we just go to this pc right click
and map network drive and just type in
the path
there but we can also do it in the
command line
okay so if you want to map your drive in
the command line the command is
net use and you just put the letter of
the drive that you want to use for
example letter e
and then the complete path of the
network drive for example
folder slash file that's just an
imaginary path
and you can add persistent
and
yes here that means it's gonna stay
there the network drive is gonna stay
there
even if you reboot it it's still going
to be there you don't have to reconnect
it
what's nice about this command line is
that it's more powerful and reliable
than doing it
in this windows gui because there are
times that
the drive gets disconnected and you have
to reconnect it again
when you do updates or you put the pc
but if you do it in the command line it
will
never you will never lose the map drive
so that is very helpful as well so let's
Networking
move on to the next one and that is
basic networking you should be able to
understand the basic concepts in
networking but i'm not
telling you that you should take up a
cisco training course
i just want you to at least understand
the basic concepts of networking because
it is very important in troubleshooting
and understanding the entire flow
of the network and systems in your
company
because a lot of companies now almost
all the offices are connected through a
network so
understanding what a lan and when is
understanding what wired and
wireless network connection is
understanding switching and routing
what a router what a firewall is is also
very important when you are in it so
Hardware
next would be
basic hardware though we are not
technicians we don't repair
any laptops computers or cell phones
because we usually have warranties on
that and we just send them for repair to
the manufacturer
you still need to know the basics of
computer hardware like what the hard
drive is
what psu is what ram is because we still
manage
servers physical servers and sometimes
we have user desktops so
sometimes we get requests to upgrade the
storage upgrade the memory
or transfer files from the hard drive at
least you know the basics of it next
PC Phone Setup
would be
pc setup or phone setup so this is
really a common task for it
where we are asked to set up pcs for
usually the new hires or if there is an
event
in the company we are asked to set up a
pc somewhere for a conference
for that event for a meeting so we
should know
and learn how to set up the pc with the
different peripherals like
monitors keyboards and mouse connecting
it to a docking station
connecting it to a printer connecting it
to a telephone so you should be able to
know all of that
and also learn what the different
connectors are
for example for display we have
different connectors the older ones
are vga connectors we have the dvi
much older one we have displayport we
have mini displayport
and the more common one hdmi so those
are the different connectors used to
hook up monitors to a computer
also we have the different network
connections if they want hardwired
connection
so we have rj45 for the ethernet that is
the physical connection to
the internet if they don't want wireless
one also rj11
for telephone so just in case they ask
you for a pc setup
at least you are familiar with all the
cables because okay that concludes the
video for today i hope you learned
something from the list
of the things you should learn and know
when starting in it support
and if you have any questions please
don't hesitate to leave that down in the
comment section below
i hope you enjoyed watching and i hope
to see you on my next video
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