Notes

Training #2
OBJECTIVES:
A. Understand about Global Distribution System and how it works.
B. Navigate Amadeus system (sign in, sign out) and get familiar with the features and functions of Amadeus.
C. Decode and Encode countries, airports, airlines, aircraft to better servicing flight bookings.
D. Familiarize with different form of payment and pricing commands
E. Update form of payment and price the flight segment in Amadeus
F. Identify the mandatory elements of a PNR
G. Create a PNR using Smart Flow PN-CR and identify the specific scenarios agents allowed to create a PNR

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C. Decode and Encode countries, airports, airlines, aircraft to better servicing flight bookings.
Codes are used for locations, airlines, companies and equipment in the entries you use in Amadeus. Different entries exist to encode or decode for example airlines and city or airport codes. The encode and decode transactions allows you to:
Display the code for a full name.
Display the full name for a code.
You can also find airline or airport codes on the internet.

*How to create the PNR
- PNR (Passenger Name Record) represents the booking details
- 5 basic mandatory elements:
1. Name of Pax
2. Itinerary (Airline names, flight, date & time, city pair)
3. Contact
4. Ticketing element (the status of the ticket)
5. RF (received from): agent name, agent location

Course: Essential anatomy of a PNR
What Makes a PNR?
+ Sell Segment (SS)
Description: To incorporate flights into a PNR, use entries starting with SS. Before selling a segment, availability must be checked with the command AN. Every PNR must contain a flight itinerary, or flight segments.
Key Takeaway: SS creates the itinerary. Think "Sell Segment."
+ Name (NM)
Description: Entries beginning with NM are used for adding passenger names. Making corrections to names in existing PNRs are common tasks you'll encounter. Every PNR must contain passenger names.
Key Takeaway: NM is for name entries. We'll explore name updates later.
+ Phone (AP)
Description: The phone field, initiated with AP, ensures that both the company and airline can reach the traveler. Adding phone numbers to PNRs may be part of your duties.
Key Takeaway: AP is used to add phone contact details.
+ Received From (RF)
Description: A PNR must be acknowledged, starting with a RF entry. Changes need to be received before saving a PNR.
Key Takeaway: RF entries acknowledge changes. This entry is used frequently.
+ Ticketing (TK)
Description: The TK element is vital for ticket issuance, providing details on the method and timing. Post-issuance, this element indicates the ticket's processing details.
Key Takeaway: TK entries are crucial for ticketing procedures.

*Segment Status Definitions
*Creating PNR manual:
1. NM1 Lastname/ First name
2. AN departure date city pair
3. AP phone number
4. TK OK
5. RFGrace; er

^select seat
ss1(pax)J(type of seat)1(line number)
APphonenumber
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A form of payment is required when a ticket is issued
Merchant: FPCASH
Publish:FPCCCA5499830000000015/1025
FPCC[two-letter card code][CC number]/CC expiration date

E.g. FPCCCA5499830000000015/1025
FPCC[two-letter card code][CC number]/CC expiration date

2 TYPES OF PAYMENT
+ Published: Airlines processed -> GDS
+ Merchant: Expedia processed -> VC

Published - Airline transaction - GDS (Amadeus)
Merchant - Expedia (EG) transaction - Voyager Classic
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FXP: Price itinerary as booked and store the fare (same COS) (manual)
FXB/K: Price itinerary at lowest fare in the same cabin (cheapest price in the same COS) (manual)
FXQ: Re-price itinerary as booked and store the fare (same COS) (auto) (rebook/exchange)
FXO/K: Re-price itinerary at lowest fare in the same cabin (cheapest price in the same COS) (auto) (rebook/exchange)

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Create PNR
Practice: Create PNR using smart flow PN-CR
1.AN to check availability
*AN23DECMIAJFK/AAA/T12
2.SS to sell segment/select seats
*ss1(pax)J(type of seat)1(line number) | SS1B1
3.Run smart flow: PN-CR --> PNR created
*rt2A5NB8
4.Add Secure flight data:
*SRDOCS AA HK1-----23DEC03-F--NGUYEN-HANA/P1
5.Add Form of payment:
*FPCASH
6.Price PNR (manually)
FXB/K --> to price lowest available cost in same cabin
FXP to price on same COS
*FXP
If you use FXP to price the PNR and it displays a list of price, you can double click at the line number to choose the one you want, or use command FQQ (line number)
.g. FQQ1 / FQQ2
*FQQ1
*rfhana;er
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Command used to check if the PNR has been issued ticket or not:
RTTN: display a list of ticket
*rt
*rtPNR
*RTTN
TWD: display the ticket image/ ticket detail
If the PNR has more than 1 ticket --> TWD/L (line number)
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