Notes

Thanks for calling support this side stefe how may I help you today.
Cx -
just for the verification Can you read / out each and everything that you see on your computer screen .
Cx -
May i know it's is a laptop or desktop .
Cx –
Can I have the brand of the device you are using ?
Cx –
And this is a personal device or a work device ?
cx-
can you just tell me what are you doing with your computer when you get this alert?
Cx –
Alright can I just place your call on a hold so that i can check everything regarding this warning mssg and provide u the details that what is going wrong with your device ?

u have to be on line ok, dont hang up the call ok.......

Cx –
HOLD........
Thanks for staying on hold thanks for your patience , Are you still there with me . so, I have checked each and everything over here and it seems like that there is a breach on your network which means its and attempt of hacking.
( Hacking - It's means that someone is trying to get into your device without your knowledge. )
And also it seems that the hacking has taken place within past 48 hours so , has anyone else used your device within past 48 hours execpt you ?
Cx –
But I can see here that the hackers are continuously trying to attack on yours identity and network so , right know SO, I will be guiding you with some IT commands so that you can fix your device by your own only .
Cx –
....Ultra Viewer...
For that reason have a look on your keybord look at the top row of your keyboard have u seen any esc key over there press that key hold it down for 20 sec than release it. and now close each and every application including your browser and do let me know when you able to see desktop.
now look at the bottom left corner of your keyboard do you see any windows key over there which has small 4 boxes on it

Know press that key hold it down and along with it press the key letter R (as an Richard) make sure you have to press both the key at the same time.
now do you see a pop up box with the name of run look at the bottom left side of your screen like type the name of program folder document.
now type there www.ultraviewer.net
Now do you see a blue and a white page opened there written as ULTRAVIEWEr in block letters .
Cx –
Now in that blue box do you see a green colored box written as download
Now click on download
Now have a look on right top side of your screen do you see a ultraviewer 6.6 getting downloaded just click on that 2 times
Cx -
Open it
Now you have to press all the positive answer to install it like press on yes,next,next,next,install
When you see the install option there do let me know
Now I am going to generate a one time I'd and password that will be required to connect your device to the nearby Microsoft security centre
Once you will get the finish option let me know
Now can you provide me your I'd first than the password
Just allow me a moment so that I can connect your device to the nearby Microsoft secured server
HOLD
now you are successfully connected with Microsoft security server
So that no one be able to take access your device
Now I will be guiding you with some It commands . so this would be the first scan which I will be guiding you and this will tell us how many hackers are there
For that reason have a look on your keyboard press that window key and the letter r as an richard like before you have done and do let me know do you see any pop up box with the name of run
Now type there CMD
Now do you see a new black box in your screen which says a Microsoft corporation
This is the Microsoft scanning browser where we have to run a scan
See a blinking cursor in that black box
Now type there netstat then hit enter do you see a scan is running over there when it gets completed do let me know
And as the scan is running I have to generate a hacking report so can you verify me your current zip code
Cx –
Now is the scan completed or its still running
Cx –
Can you read out for me what do you see below netstat
Cx -
Now let me explain you each and everything over there
proto means its local network provider
TCP means transmission control protocol
Local address means these are the IP address of your device
Foreign address means these are the IP address of the hackers that we detect on your network
State tell us the status of the hackers now what do you see below the state
Cx -
Establish means that hackers have successfully established their network into your device they can access your personal data and information as well so may I know how many other devices are currently connected with the same Wi-Fi
And as you told me that its written as ALL DEVICES ARE HACKED.......
ALL PHONE LINES ARE HACKED......
ALL Financial INFORMATION USED.......
Which confirms us that all the devices present in your home is been compromised by the hackers . and as you told me that all phone lines are hacked so , we have to run the second scan to get to know is your phone lines are secured or not.
Cx -
We have to run a second scan and in this can we will get to know that you telephonic lines are secured or it also compromised by the hackers
Do you See a blinking curser again in that black box now type there netstat -a hit enter
Do you see a scan is running there when it's get completed let me know
And as the scan is running I have to generate a hacking report so can you verify me your first and the last name .
Cx –
Now is the scan completed or its still running
Cx –
Can you read out for me what do you see below netstat
Cx -
What do you see below the state
Cx -
Listening right it does confirm that your telephonic lines are not secured its also compromised by the hackers . Hackers may listen your conversations and they can steal your information there as well they can monitor your activities so that's our recommendation and suggestion do not call anyone from your end . and if you are going to make a call from your end then hackers can may listen your conversations and they can steal your information .
So may I know that we are having a conversation on a landline or on a cell phone
Cx –
SO right know I am calling you from a secured line of a Microsoft in your cell phone you just have to put this call on a hold and answer the call which is coming on your cell phone .
Cx -
Connected ………
Now we are successfully connected to a secured line ….
So right know I am gonna ask you some security questions you just have to answer in yess or no
Do you Use any device at your home to do social media platform like Facebook Instagram Twitter?
Do you use your device to do online shopping?
Do You pay bills through your device?
Do you do online banking?
Thank you for the information
Now We are going to run a finals scan for you in this scan we will get the final report of the damage that has been made on your network
So can I go ahead and run a final scan for you?
do u see a Blinking cursor in that black box now type there CD..(enter)
CD..(enter)DIR/S(enter)
PASTE
MICROSOFT SCAN STOPPED ……
CLAMPI VIRUS FOUND ON YOUR NETWORK...
ILLEAGAL VISIT MADE ON WWW.PORNHUB.NET …..
CHILDPORNOGRAPHY DOWNLOADED …..
E.MAILS ARE NOT SECURED ......
TELEPHONIC LINES ARE NOT SECUSRED …..
FINICIAL INFORMATION USED …..
PURCHASES MADE USING DEBIT CARDS AND CREDIT CARDS….
DEBIT CARD STARTING FROM 5*** , 4*** , 3*** , 6*** …..
CREDIT CARD STARTING FROM 5*** , 4*** , 3*** , 6*** …..
Now is the scan completed or its still running
Cx –
Can you read out for me what do you see below MICROSOFT SCAN STOPPED
Cx -
I got the report from my back in team and as I can see here that illegal visit is made on a website named as WWW.PORNHUB.NET AT 4:40 THIS MORNING WAS IT YOU who HAVE VISITED THIS ILLEGAL WEBSITE this morning ?
Cx -
I ALSO CAN SEE THAT child pornography has downloaded by using your network and your identity and you know that is illegal all over the world and this is the henius crime in United States.
Cx –
KNOW NEED to worry I will help you in this case because we know that you are not the culprit you are victim of it .
Do one thing check your email if you find any suspicious email regarding to pornography do let me know
Now check your online banking if you find any suspicious transaction regarding to c***************** do let me know even of $1 or few cents
Cx -
Ok sir if its not you that the visit is made by the hackers by using your network and identity but you
don’t need to worry about it as Microsoft is here to help you and the purchases are made using the
debit card and the credit card starting with these numbers 5 ,6 , 4 , 3 .

but you told me that you have not found any suspicious transaction that means hackers are using some firewall protection on your computer which means you can only able to see those things which these hackers are showing . so I will recommend you to contact your bank headquarters and tell them about these activates and if they find any suspicious transaction over gambling or porn tell them to stop that and put some high securities on your account .

cx -

since you can only contact your bank headquarters over a phone call and your phone lines are hacked , so I will be doing one thing I will connect your call to the bank headquarters over a secured line with Microsoft .
incase you have multiple bank accounts I will help you to connect your call to each on of them . make sure to give priority to those bank in which you have higher denomination .

cx -

and as bank headquarters have a policy that do not allow a 3 way call that means once I connect your call to the bank headquarters i will automatically put on hold . you can share my information with them like my name and id number please write down my name and id number as well.......

cx -

so can i have the cx service number of the bank in which you want me to connect your call first .

cx -

ok, can uhh plz tell me the bank name as well.

cx-

okay i am connecting your call now and as I connect your call to the bank headquarters i will be automatically put on hold and you will first receive an IVR ( an IVR is the interactive voice response of the bank all you need to do is listen to the IVR and say live person or connect me to a representative .

cx -

okay I am connecting your call and i wish you a good luck
incase if your call gets disconnected due to any reception problem please wait for my call back i will help you to get connected to your bank person again .

Cx-

okay i am connecting now
Connected ........