Notes
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-Greeting
Hello, thank you so much for contacting Optimum customer support. I would be more than happy to assist you today.
-May I have your name, email and phone number please?
*address
-Reassure
Sure, I'll be more than happy to assist you with that. Please allow me a moment while I pull up your account details.
-Update stat tool - IBA - Issue ID
While I collect the required information I request you to please stay connected till the end of chat and I will
ensure to help you resolve your concern for the day with a resolution or an alternative option.
-Loyalty
Meanwhile I would like to thank you for your loyalty been with us for 18 years! And also, I would like to remind you that you can visit us at optimum.net and log in with your Optimum ID and password to view your bill, change/reset passwords, make payments, schedule payments, manage appointments, and much more.
MOBILE:
By switching to Optimum Mobile, you can save up to $15 per month on your internet bill. You can save even more when you add additional Mobile lines, you also have the option to only purchase the Optimum sim where you still can benefit from this order, would you like to discuss this further with a Mobile Specialist?
-When issue has been resolved
<<Customer name>>, is there anything else I can assist you with at this time?
-Recap
It’s been my pleasure to serve you today. You contacted us to __________. I was/wasnt able to get that done. Thank you for choosing Optimum and I hope you have a wonderful rest of your day.
-Survey
Perfect! It’s been my pleasure to serve you today. You may receive a Customer Satisfaction Survey via email after this interaction. I would really appreciate your feedback about our interaction today.
-Wrap up
Today you chat in to know how to print off your May bill, we were able to get it done. Thank you again for choosing Optimum. Have a great day ahead! Take care.
-Closing
I will be closing this chat session. Thank you again for choosing Optimum. Take care.
Have a blessed day! Take care.
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