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SYSTEMS
ACCELERATE/360
- view cx information
- view and add interactions in the cx history
- view all billing info
- make changes to the account
- raise and manage tickets
KNOIWLEDGE BASE
- O2 knowledge base
- information on products and services
- used for processes
- used for forms
- access to links, shortcuts, and o2 systems
- the passkey
- view hot update briefs
COVERAGE CHECKER
- specific locations can be selected
- will show you the network coverage in your area
- identifies if there are any planned maintenance work to be carried out in your area that could affect signal
- identifies nearest hotspots
- customers can also access the coverage checker through the o2 website
ANOVO
- this system is used to check if a customer's order has been returned to us.
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