Notes

BAXA (Hotspots)

Probing Questions:
Q1. Mr. customer, are you aware that Xfinity provide millions of free hotspots to their valuable customers?

Customer’s response -
If yes – I hope you are enjoying our hotspot services?

If no – I am sorry, that you were not aware about it. Let me share the details and features of Xfinity hotspots with you.

• Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers. The best part is that, Hotspot usage doesn’t count against the monthly data usage allowance for Xfinity Internet customers.
• There are two easy ways to find an Xfinity WiFi Hotspot: Check the hotspot location map in the Xfinity app (on the WiFi tab) or the online map or Download the Xfinity WiFi Hotspots app from the App Store or Google Play.


BAXA (Rewards)

Probing Questions:
Q1. Mr. customer, are you aware that Xfinity has launched an appreciation program for their valuable customers which is Xfinity rewards?

Customer’s response -
If yes – I hope you signed up for it and enjoying the rewards services?

If no – I am sorry, that you were not aware about it. Let me share the details and benefits of Xfinity rewards with you.

• Xfinity Rewards is a customer appreciation program with a mix of special perks and unique experiences as a way to thank Xfinity customers.
• To join, you must be a current Xfinity TV, Internet, Home or Voice customer with a current and active Xfinity account in good-standing, be the primary user and 18 years of age or older.
• Eligible customers can join Xfinity Rewards for free through the Xfinity app or online at Xfinity.com/Rewards by clicking the Join Now button.


Make it effortless:- Relevant Self-help (Xfinity App)

Probing Questions:
Q1. Mr. customer, are you aware that you can manage your Xfinity Internet, Cable and Mobile service through Xfinity app as well?

Customer’s response -
If yes – I hope you are having a seamless experience with our Xfinity app?

If no – I am sorry, that you were not aware about it. Let me share the benefits and features of Xfinity app with you.

The Xfinity app is a mobile application designed for Xfinity customers to manage their accounts and access various features and resources. It allows users to track their orders, sign up for Xfinity Rewards, learn about Xfinity hotspots, and activate equipment.

The app provides tools to improve home networks, such as an internet speed test, troubleshooting with the Xfinity Assistant, and 24/7 real-time support. For Xfinity Internet customers with the xFi Gateway, the app offers exclusive features like monitoring connected devices, pausing devices, setting parental controls, and protecting the network from cyber threats.1

You can download Xfinity app from google store or app store. You just need to enter the Xfinity username and password to login

Business Appreciation:

Thank you for being a valuable customer for such a long time. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you

We appreciate your business with Xfinity and value you as a customer.

I appreciate your efforts in performing the troubleshooting steps.

I appreciate your patience with me.